Send feedback or reach a person

There are 2 ways to tell us something. The feedback board is public: you post a bug, an idea or a question, and everyone else can vote on it. A message to the team is private, a person reads it, and the answer comes back by email.

Use the board for something other people would want too. Use a message for anything about your own account, or anything you’d rather not post.

Both live in the same panel. Ask anything, in the bottom-right corner of every page, opens it. The panel has 5 tabs along its foot: Home, Assistant, Updates, Feedback and Help.

Post on the feedback board

The Feedback tab holds the board: Request a feature at the top, a search box, and every request with its votes.

To post:

1. Open the panel, then the Feedback tab.
2. Press Request a feature.
3. Pick Feature request, Improvement, Bug or Question.
4. Type a title into One line that says it.
5. Add details underneath if the title isn’t enough.
6. Press Post.

Post stays off until there’s a title. A title stops at 120 characters, and the details at 4,000.

After you post

Posted as # and a number confirms it. See it on the board opens the post, and Post another clears the composer for the next one.

The post goes up under your name, in public, and it carries your vote already. We email you when its status changes. The statuses are Open, Under review, Planned, In progress, Complete and Not planned.

The Updates tab’s What is coming sorts the open requests into In progress, Planned and Under review. What shipped lists what has gone out, newest first, with the date.

Vote and comment on someone else’s post

Press the vote pill beside a request to add your vote, and press it again to take it back. Type into Search requests to find one.

Press a request to open it. The comments sit underneath, with an Add a comment box at the top of them.

Note

The same board is public at activity-tracker.io/roadmap, and Open the board at the foot of the tab takes you there. As you type a title on that page, it lists posts like yours. Voting on one of those counts for more than a second post saying the same thing.

Message a person on the team

Message the team, on the panel’s Home, opens a thread that a person on the team reads.

To send a message:

1. Open the panel.
2. Press Message the team.
3. Type your message.
4. Attach a screenshot or record a voice note, if it helps.
5. Press the send arrow.

⌘K, or Ctrl+K on Windows, has the same door: pick Message a human. For everything else that search box does, see Search anything and run commands with Cmd-K.

A message stops at 2,000 characters. The paperclip attaches files, and you can paste a screenshot straight into the box. Note that 1 message carries up to 5 files, each up to 10 MB. The microphone records a voice note until you press it again.

The thread answers your first message with where the reply goes. The reply comes to your account’s email address, so check that inbox rather than the app.

Ask the assistant to pass it on

You can tell the assistant what’s wrong and ask it to send that to the team. It offers a button that starts Send to a human:, and pressing it sends the message the same way the thread does.

It can post an idea to the board for you as well. That button starts Post to the feedback board:, and the post goes up under your name.

When an answer is wrong, press the thumbs down under it. The note that follows offers Tell the team, which opens Message the team with your question and its answer already filled in.

For more on the assistant, see What you can ask the assistant.

FAQ

Does anyone actually read the messages?

Yes. Every message to the team is read by a person, and the answer comes by email.

Can I post on the board without it showing my name?

Not from the panel. A post from the panel carries your name. The public page at activity-tracker.io/roadmap has a name box that’s optional, and a post with no name there shows as Anonymous.

I hid the Ask anything button. How do I get it back?

Press the narrow Support tab on the right edge of the screen. To hide it again, press Hide the floating button at the foot of the panel’s Home.

Should a bug go on the board or in a message?

On the board, if other people are likely to hit it too, so they can vote. In a message, if it involves your own data.