AI agent for hotels and travel
Answer the guest from another time zone before they book elsewhere.
Travellers write at their hour, in their language. The agent answers from your room FAQ, takes their dates and passes the booking to your team.
30 minutes. You choose the day and the time.
- Replies in the language they write in
- Quiet hours you can change or clear
Hello, do you have a family room for 12 to 15 Dec? 2 adults, 2 kids. Can you arrange airport pickup?
Oliver, 1:12amHello Oliver! Our family room sleeps four, with a sofa bed for the kids, and we can arrange an airport pickup. What time does your flight land on the 12th?
The agent, 1:12amAnswered from your room FAQ, with quiet hours cleared3:40pm
Oliver, 1:14amThank you. I've sent your dates, the four of you and your 3:40pm landing to our front desk. They'll reply here with the rate and to confirm.
The agent, 1:14amHanded to your front desk, dates on his card
From abroad
Your next guest may be writing from another time zone.
A family in London asks about a December trip while your front desk is closed. By the time your front desk reads it, they may have booked somewhere that replied. Clear the agent's quiet hours and it answers that message when it arrives, in their language, with the questions your front desk would ask.
01Before they book
Answer the questions guests ask before they book.
Check-in times, family rooms, parking, breakfast, how to get here from the airport. Upload your FAQ and room details, add your website, and the agent answers from them. Room photos go from your own files.
- Room details and FAQs as PDF, text or CSV
- Room photos sent from files you upload
02Their language
Reply in the language your guest writes in.
A guest from Jakarta writes in Bahasa Indonesia, and your staff read English. List the languages you handle, and the agent replies in the one the guest writes in. In the team inbox, your staff can translate a chat between English and Chinese.
- Languages you choose, set on the agent
- English and Chinese translation in the inbox
- Their language saved to their card, with a ready-made workflow
03The booking
Take the dates and the guests. Hand the booking to your front desk.
A family wants a room for four over Christmas. The agent asks for the dates, how many are coming and anything special, and writes it onto the guest's card. Then it hands the chat to your front desk to confirm the room and the rate. It can't see your booking system, so it never confirms a room by itself.
- Dates and guests saved to the card
- Handed over with what they asked
- Hand-overs to WhatsApp or a Lark group
Ready-made
Three ready-made workflows for your front desk
Three of the 50 ready-made workflows, by their names in the app:
Goes well with
Let guests from abroad get their answer.
Start with the five questions your front desk answers most.
30 minutes. You choose the day and the time.
Before your guests write in
Questions hotels and travel agencies ask first
The agent answers the quick questions and hands the booking itself to your team, with the dates and guests already noted. If a guest asks whether they're talking to a person, it doesn't lie. It hands the chat over.
Only if you change them. By default it's quiet from 11pm to 9am. Clear the quiet hours and it answers whenever guests write.
No. It can't see your booking system, and it never asks for card numbers or bank details. It hands the booking to your team to confirm.
Only once you turn that on. A new agent never quotes a price, so price questions go to you until you switch it to quote your own. Then it quotes only what's in your price list, and never rounds or discounts one.
No. Your hotel's number links by QR code from WhatsApp's Linked devices, and WhatsApp stays on your phone. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So a new number warms up for a week before it starts many chats.
There's no public price yet. On the walkthrough, you'll get a price for your number and your team.