AI agent for clinics
Real slots, booked from the chat. Medical questions go to a person.
An AI agent answers your opening hours, the fees you've entered and booking questions on WhatsApp. It never gives medical advice.
30 minutes. You choose the day and the time.
- Your own number
- No medical advice
- Quiet from 11pm, unless you change it
Hi, are you open tomorrow morning? How much is a consultation?
Kelvin Ong, 9:05pmHi Kelvin! We open at 8:30am tomorrow, and a consultation is $35 before medicine. Would you like a time? We have 9am or 10:15am.
The agent, 9:05pmAnswered from your notes9am, kelvin.ong@example.com. I've had a fever for 3 days, should I worry?
Kelvin Ong, 9:07pmYou're booked for 9am tomorrow, and the confirmation is on its way. About the fever, we've passed your message to our team so it gets a proper answer.
The agent, 9:07pmBooked: 9am. Handed over: symptom question
At the front desk
The front desk stops being the only one answering WhatsApp.
The phone rings, a patient is at the counter and four WhatsApp messages ask if you're open tomorrow. The agent answers the hours, fees and booking questions, and sends every medical question to your team.
01Hours and fees
Answer opening hours and fees from what you've entered.
Upload your opening hours, fees and FAQs as a PDF, text or CSV file, and add your website. The agent answers from them in your clinic's words. Price answers start off on a new agent. Once you switch its house rules to Business, it answers anyone who messages and quotes only the fees you've written down.
- Public holiday hours, if you write them down
- Where you are and how to get there
- Voice notes turned into text
02Bookings
Book the appointment into a slot your doctor has.
When a patient wants a time, the agent offers the free times on your booking page and books one. It lands on your Google Calendar, and the patient can move or cancel it in the same chat.
- Up to four booking pages, like each doctor's diary
- Up to four reminders before the visit
- The confirmation goes to the email they give
03Medical questions
Medical questions go to a person, not the agent.
Should I worry about this fever? Can I take this with my medicine? List symptoms, medicines and treatment as topics that always go to a person. The agent hands the chat over with what the patient asked, so it doesn't give medical advice or promise a result.
- The hand-over reaches your WhatsApp or a Lark group
- Anything your notes don't answer goes to a person
- Type a reply yourself, and it steps back
And the rest
What it answers, and what goes to your team
Goes well with
Let the agent take the booking questions.
Start with your opening hours, your fees and your booking page.
30 minutes. You choose the day and the time.
Before you link your number
Questions clinics ask first
List symptoms, medicines, results and treatment as topics that always go to a person. Anything your notes don't answer goes to a person too. It answers your hours, fees and bookings, and nothing clinical.
Quiet hours run from 11pm to 9am by default, and nothing is answered then. Outside those hours, you choose what it says when it hands a chat over, like your emergency number.
No. It offers only the free times on your booking page, and your page's hours and buffers still apply.
Nobody can promise it won't, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So it sends carefully. A new number starts no chats on day one, three on day two and ten a day until day six. Someone who never wrote back is never chased.
There's no public price for the AI agent yet, so you'll get a price for your team on the walkthrough, before you link a number.