WhatsApp AI chatbot
Your WhatsApp enquiries answered in your words, the hot ones passed to you.
It answers enquiries from what you've taught it while you're with a customer, so the next lead isn't left waiting.
30 minutes. You choose the day and the time.
- Your own number, linked by QR code
- Your phone keeps working as normal
Hi, how much for a chemical wash? I have 3 units
Daniel, 10:13pmHi Daniel! It's $80 a unit, so $240 for all three. We have Thursday 10am or Saturday 2pm. Which suits you?
The agent, 10:14pmPrice from your price listSaturday 2pm
Daniel, 10:15pmDone, Saturday 2pm it is. What's the address, and an email for the confirmation?
The agent, 10:15pmSlot booked, card filled in
Six jobs
Six jobs it takes off your phone
01A new enquiry
Answer the actual question, not with a canned greeting.
Someone asks your price. An away message says you'll reply tomorrow, and by then they've asked someone else. The agent answers the question itself, from your price list, your website and your past chats.
- Reads the photos and PDFs they send
- Turns voice notes into text before it answers
- Replies in the language they write in, from the ones you list
02Sounds like you
Replies that sound like you, learned from your own chats.
It reads your past chats and notes how you word things: the greeting, the length, the tone. Then it writes in the first person, as you or as the business.
- Your usual answers, picked up from past chats
- Writes as you, or as "we" for the business
- Asked if it's a person? It hands the chat to you
How it replies
Hi Mei Ling, it's Joanne. Great question. We've cleaned homes in the east for six years, with the same team every visit. Want me to send you our price list?
03Ready to book
Books the appointment without leaving the chat.
When they're ready, it offers free times from your booking page and books the one they pick. The booking goes on your Google Calendar, and the confirmation goes to their email.
- Up to four booking pages, one for each service
- Asks for their email if the card hasn't got one
- They can move or cancel it in the same chat
Hi, how much for a deep clean of a 4-room flat?
Hi! A 4-room deep clean is $280 and takes about 5 hours. Would this Saturday at 9am or 2pm suit you?
Google Calendar
Tue
Team briefing
Wed
Move-out clean, Bedok
Thu
Fri
Sat
Office clean, 5pm
9am
2pm
04When it's your turn
It takes the first reply. You take the hot ones.
A complaint, someone asking for a person, a question your notes don't cover: it stops and hands over. You get what they said, why it stopped and a short recap, on your WhatsApp or in a Lark group.
- Not sure of an answer? It says nothing and hands over
- Reply yourself and it steps back from that chat
- One tap sends the chat back to the agent
Yes, the $280 covers two cleaners and all the supplies. Anything else you'd like to know?
Agent
05The quiet ones
Follow up the quiet ones once, without chasing strangers.
A lead asks your price, then goes quiet. The agent checks in once, at least a day later, and only between 9am and 9pm. Someone who never wrote back is never chased, because chasing strangers is how a number gets restricted.
- One check-in on top of an unanswered message, at most
- At least 24 hours after your last message
- Never to someone who never wrote back
- Farid IsmailSounds good, let me think about itCheck-in at 10:30am
- Kavitha RajYou: Hi Kavitha, thanks for asking about weekly cleaningNever chased
- Mei Ling TanSaturday 9am pleaseMid-chat
06Before it goes live
Try it in a test chat before a customer sees it.
Chat with it the way a customer would. When a reply is off, say what you'd have said, and it keeps the fix for the next chat. Nothing reaches a customer until you publish.
- A test chat that sends nothing
- Fix a reply from a real chat, and it remembers
- The last 100 versions kept, so you can go back
How much is a deep clean?
Our prices are competitive and depend on a range of factors. Please let us know which service you require.
And the rest
What else it does in a chat
Goes well with
Let your next enquiry get its answer.
Bring your price list and the questions you answer most.
30 minutes. You choose the day and the time.
Before you link your number
The questions owners ask before they link their number
A chatbot follows a script you build, the same way every time. An AI agent reads what they wrote and answers in sentences, from your price list, your website and your past chats. It can also book the slot, fill in their card and hand the chat to you. You can use both: a bot can pass the chat to your agent.
It's told to quote only a price that's in your notes, and never to round or discount one. When a question isn't covered, it says nothing and hands the chat to you. Every message it sends sits in the inbox, so you can read back through any chat.
Yes, in the first person, in the words it picked up from your chats. On a business line it writes as the business, as "we". If someone asks whether they're talking to a person, it hands the chat to you rather than pretend.
Your own. You link it by scanning a code under Linked devices, the way you'd link WhatsApp Web, and your phone keeps working as normal. There's no Business API to apply for and no new number to buy.
Yes. It reads photos and PDFs, and voice notes are turned into text before it answers. It never sends voice notes or calls anyone.
Nobody can promise it won't, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So it's careful. It never chases someone who never wrote back, checks in only between 9am and 9pm, and leaves about 30 seconds between the messages it sends.
Not unless you want it to. Quiet hours run from 11pm to 9am by default. Nothing goes out then, and you can change the hours.
There's no public price for the AI agent yet, so you'll get a price for your team on the walkthrough.