Palby AI Agent

AI agent for fitness studios

Answer 'how much is a trial?' and book the class.

An AI agent answers your studio's WhatsApp from your timetable and packages, books the trial class and passes you the chats that need a person.

Book a walkthrough

30 minutes. You choose the day and the time.

  • Your own number
  • Quiet from 11pm, unless you change it
  • Books into your real class times
A pilates studio's number in Serangoon

  1. Hi! How much is a trial class? Anything tomorrow after work?

    Priya, 7:24pm

  2. Hi Priya! A trial class is $35. Tomorrow we have 7pm and 8:15pm. Which would you like?

    The agent, 7:24pmAnswered from your timetable

  3. 7pm, priya@example.com. I hurt my knee last year, is that ok?

    Priya, 7:26pm

  4. You're booked for 7pm tomorrow, and the confirmation is on its way. About your knee, we've passed that to our team to talk through with you.

    The agent, 7:26pmBooked: tomorrow 7pm. Handed over: injury question

During class

Your phone buzzes through every class you teach.

People message to ask what a trial costs and which classes have space, and you're teaching. By the time you're out, six chats are waiting and two have booked at another studio. The agent answers them from your timetable while you teach, and books the trial.

Timetable and packages
01Stop typing the same timetable and package prices.
Trial class
02Offer your trial slots, and book the one they pick.
Hand over
03Pass injuries, refunds and complaints to a person.

01Timetable and packages

Stop typing the same timetable and package prices.

Upload your timetable and packages as a PDF, text or CSV file, and add your website. The agent answers from them in your words, and re-reads your site on a schedule. Price answers start off on a new agent. Once you switch its house rules to Business, it answers anyone who messages and quotes only the prices you've written down.

  • Never quotes a promotion you haven't written down
  • Voice notes turned into text
  • Reads the screenshots people send

02Trial class

Offer your trial slots, and book the one they pick.

When they want a class, the agent offers the free times on your booking page and books one. It lands on your Google Calendar, and they can move or cancel it in the same chat.

  • Up to four booking pages, like trials and private sessions
  • Up to four reminders before the class
  • The confirmation goes to the email they give

03Hand over

Pass injuries, refunds and complaints to a person.

Some chats need you: an old injury, a request to freeze a package, an unhappy member. List those as topics that always go to a person, and the agent hands the chat over with what they said and why it stopped.

  • The hand-over reaches your WhatsApp or a Lark group
  • A push on the phone of whoever has the chat
  • Type a reply yourself, and it steps back

And the rest

What it does for the studio, and what it won't

Follow-upsOnce or twice when a trial enquiry goes quiet, a day apart, never at night.
No chasingSomeone who never wrote back hears nothing.
BroadcastsNew classes to a tag or a list, spaced out.
Package endingA workflow can message a member ahead of a date on their card.
InjuriesHealth questions go to a person, once you list them.
Quiet hoursNothing goes out from 11pm to 9am, unless you change it.

Goes well with

Teach the class. Let the agent book the next one.

Start with your timetable, your packages and the trial slots you open.

Book a walkthrough

30 minutes. You choose the day and the time.

Before you link your number

Questions studio owners ask first