Palby AI Agent

AI agent for dental clinics

The front desk stops typing the same price and slot answers.

An AI agent answers your opening hours, the prices you've entered and booking questions. Anything about pain, symptoms or treatment goes to your clinic team.

Book a walkthrough

30 minutes. You choose the day and the time.

  • Your own number
  • No clinical advice
  • Quiet from 11pm, unless you change it
A dental clinic's number in Toa Payoh

  1. Hi, how much for scaling and polishing? Any slot on Saturday morning?

    Jun Hao, 9:37pm

  2. Hi Jun Hao! Scaling and polishing is $90 here. On Saturday we have 9:30am or 11am. Which suits you?

    The agent, 9:37pmAnswered from your price list

  3. 11am, junhao@example.com. Also my gums bleed when I brush, is that serious?

    Jun Hao, 9:39pm

  4. You're booked for Saturday 11am, and the confirmation is on its way. About your gums, we've passed your question to our team so it gets a proper answer.

    The agent, 9:39pmBooked: Sat 11am. Handed over: symptom question

At the front desk

The front desk can't answer WhatsApp while it checks patients in.

Your front desk is checking in patients while six booking messages wait. Some get answered at closing, and some don't. The agent answers the booking questions from your price list and booking page, and sends anything clinical to your team.

Hours and prices
01Answer opening hours, prices and parking from your notes.
Bookings
02Book the slots your booking page has open.
Clinical questions
03Pain and symptoms go to a person, not the agent.

01Hours and prices

Answer opening hours, prices and parking from your notes.

Upload your price list and FAQs as a PDF, text or CSV file, and add your website. The agent answers from them in your clinic's words. Price answers start off on a new agent. Once you switch its house rules to Business, it answers anyone who messages and quotes only the prices you've written down.

  • Where you are and where to park
  • Voice notes turned into text
  • Anything your notes don't cover goes to a person

02Bookings

Book the slots your booking page has open.

When a patient wants a time, the agent offers the free times on your booking page and books one. It lands on your Google Calendar, and the patient can move or cancel it in the same chat.

  • Up to four booking pages, like check-ups and consultations
  • Up to four reminders before the visit
  • Your booking page's hours and buffers still apply

03Clinical questions

Pain and symptoms go to a person, not the agent.

Is this serious? Does it need a filling? Can I come in with a toothache today? List those as topics that always go to a person. The agent hands the chat over with what the patient asked, so it doesn't give clinical advice.

  • The hand-over reaches your WhatsApp or a Lark group
  • One reminder the next day if nobody picks it up
  • Type a reply yourself, and it steps back

And the rest

What it answers, and what goes to your team

It answersOpening hours, where you are, the prices you've entered, free slots.
Your team answersPain, symptoms, treatment and anything urgent.
It neverGives clinical advice or promises a result.
It never asksFor card numbers or bank details in the chat.
Quiet hoursNothing goes out from 11pm to 9am, unless you change it.
Team inboxFront desk and dentists answer from the same inbox.

Goes well with

Let the agent answer the booking questions.

Start with your price list, your opening hours and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Before you link your number

Questions dental clinics ask first