Palby AI Agent

WhatsApp team inbox

No more chats stuck on one person's phone.

When a chat sits on one person's phone, the customer waits. Here your team works every chat from one inbox, and you can see who has each one.

Book a walkthrough

30 minutes. You choose the day and the time.

  • Every number in one inbox
  • Works on your phone too
A cleaning firm's inbox
  1. Michelle TanIs Thursday 11am still OK for the deep clean?
    Reply in 6m
  2. Farid IsmailCan you resend the price list?
    Handed to Mei
  3. Kavitha RajHow much for weekly cleaning?
    Agent answering
  4. Ryan GohCould we move it to next week?
    Late 4m
15 minutes
on the reply clock, unless you change it
3 levels
of access: read, reply, or run the setup
10 files
in one saved reply

Five moments

Your week, with the team on one inbox

Out of a long job
01See who's still waiting for a reply, at the top.
The right person
02Hand a chat to the teammate who knows them.
On leave
03On leave? Your teammate reads the whole chat.
The same answer again
04Reply faster with saved replies, photos included.
Before it goes late
05A 15-minute reply clock on every waiting chat.

01Out of a long job

See who's still waiting for a reply, at the top.

You come out of a two-hour job to forty unread chats across two numbers. Tap Needs you, and the people still owed a reply are right there.

  • Unread, Needs you, Late and Handed to me, a tap each
  • Search every message, not just names
  • Filter by number, stage or label
Inbox - 2 numbers
  • Michelle TanMainIs Thursday 11am still OK for the deep clean?3:52pm2
  • Farid IsmailTeam lineCan you resend the price list?3:41pm1
  • Kavitha RajMainHow much for weekly cleaning?3:30pm1
  • Siti AminahMainYou: Sent, let me know if the time works3:12pm
  • Kelvin NgTeam lineThanks! One more question2:58pm3
  • Jasmine KohTeam lineYou: The team arrives at 92:44pm
  • Ryan GohMainCould we move it to next week?2:31pm1
  • Alvin TayMainAgent: Thursday 11am works, see you then2:20pm
  • Nadia YusofTeam lineFriday afternoon is better for me2:05pm1
  • Daryl OngMainYou: Thank you for the review!1:48pm
  • Priscilla LeeTeam lineMei: The invoice is attached1:30pm
  • Ben TayMainYou: Saturday works, the team brings everything1:12pm

02The right person

Hand a chat to the teammate who knows them.

Assign the chat and your teammate gets a push on their phone and a notice in the app. Your AI agent steps back while a person has it, and takes it back when you unassign.

  • Assign from the chat
  • They get a push on their phone, and a notice in the app
  • Or let a workflow hand new chats out in turn
Kelvin Ng - Team line
Agent

There's still a stain on the sofa from last week. Can someone come back for it?

Sorry about that, let me get the right person for you.

Agent

4:02pm

03On leave

On leave? Your teammate reads the whole chat.

You're away and a customer asks about their booking. Your teammate opens the same chat, reads what you promised and answers from your number.

  • The full thread, not a forwarded screenshot
  • Messages you send from your phone show here too
Michelle Tan - Main

Hi Joanne, is the team still coming on Thursday?

Yes! Thursday 11am, two cleaners for about five hours. We bring all the supplies.

Joanne

Great. Can they do the oven too?

04The same answer again

Reply faster with saved replies, photos included.

You type the same answer about prices or parking every day. Save it once and bring it up with a slash, with up to ten photos or files in it.

  • Type / and pick the saved reply
  • Shared by everyone on that number
  • It fills the box, so you can change it before you send
Kavitha Raj - Main

Hi! What are your prices, and what happens next?

05Before it goes late

A 15-minute reply clock on every waiting chat.

Each waiting chat shows how long you've got, like "Reply in 6m". It turns amber near the end and red once it's late. It counts working time only: 9am to 9pm, Monday to Friday.

  • Set from 0 to 240 minutes for each number
  • The Late filter shows every chat past it
Inbox - waiting chats
  1. Michelle Tan, 10:02amIs Thursday 11am still OK for the deep clean?
    Reply in 6m

And the rest

Private notesA note on the chat for your team. It's never sent to the customer.
@mentionsTag a teammate in a note and their phone buzzes.
LabelsUp to ten per chat, coloured for you.
A to do list per chatTo do, doing and done, for each conversation.
Snooze and starHide a chat until later, or star the ones that matter.
Read, reply or runGive each person access to read, to reply, or to run the number's setup too.
English and ChineseTranslate a message, or your own reply, between the two.

Goes well with

Stop answering every chat by yourself.

Link your number, and your team sees every chat and who has it.

Book a walkthrough

30 minutes. You choose the day and the time.

Before you share your number

Can several people use one WhatsApp number?