Palby AI Agent

Wati alternative

A Wati alternative that answers your enquiries on the number you already use

Wati connects you through the WhatsApp Business API as a Meta partner. Palby AI Agent links the WhatsApp you already use and answers your leads in your words.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Wati if you want the WhatsApp Business API through a Meta partner, campaigns to big lists, or Instagram, Facebook and TikTok in the same inbox. Pick Palby AI Agent if your leads already write to the WhatsApp on your phone, and you want an agent that answers them in your words, books the good ones and hands the hot ones to you.

Who should pick which

Stay with Wati if

  • You want the WhatsApp Business API, with templates pre-approved and quality scored through Wati
  • You send broadcast campaigns to a large contact list
  • You want Instagram, Facebook, TikTok and a web chat widget in the same inbox

Pick Palby AI Agent if

  • Your leads already message the WhatsApp number on your phone, and you want it to stay there
  • You want an agent that answers from your price list, your FAQs and your past chats
  • You'd rather it checked in once with a quiet lead than kept on messaging

Side by side

Compared onPalby AI AgentWatiSource
How it connectsYour own WhatsApp, linked as a device the way WhatsApp Web is, through Green APIThe WhatsApp Business API, with Wati as a Meta partnerWati site
Before the first messageScan a code on your phone: Settings, Linked devices, Link a deviceAdmin access to your Meta Business Manager. For a number you already use, its FAQ says to delete the WhatsApp account on it firstWati pricing
The AI agentAnswers from your files, your website and your past chats, books onto your booking page and hands over to a WhatsApp alert number or a Lark groupAstra AI agents run the chat and hand off with the full thread. On Pro they're an add-on, priced separatelyWati siteWati pricing
BroadcastsOne at a time, about 45 seconds apart by default, inside the hours you set15,000 a month on Growth and no cap on Pro, charged per messageWati pricing
ChannelsWhatsApp onlyWhatsApp and WhatsApp calling, Facebook, Instagram, TikTok, a web widget and wa.me linksWati pricing
PriceNo public price yet. You get one on the walkthroughGrowth S$119 a month and Pro S$329, both billed annually, plus per-message charges (Singapore prices)Wati pricing
To startBook a 30-minute walkthroughA 7-day trial, or book a demoWati pricing
As of November 2026. Wati's details are from its own pages, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where Wati is strong

Wati is built for WhatsApp at volume. It's a Meta partner on the WhatsApp Business API, so templates are pre-approved and quality scored, and opt-ins are managed for you. Its Business plan sends 4,000 messages a minute. One inbox takes WhatsApp, Instagram, Facebook, TikTok and web chat. It prints its prices in Singapore dollars, offers a 7-day trial and says 16,000+ businesses in 190+ countries use it. If you run campaigns to a big list, or you need several channels in one place, Wati is the safer pick.

The three differences that matter

Link the number you already use

Open WhatsApp on your phone, go to Linked devices and scan the code, the way you'd link WhatsApp Web. There's no Meta Business Manager to get into and no template to get approved. Your phone keeps working, and messages you send from it show up in the inbox too.

Answer your enquiries in your words

The agent answers from the files you upload, your website and your own past chats, so it sounds like you from the first message. Quiet hours run from 11pm to 9am unless you change them. When a lead wants a time, the agent books it on your booking page.

Check in once, at least a day later

When a chat goes quiet, the agent checks in once at most, at least 24 hours later and never at night. By default, someone who never wrote back isn't chased. A new number starts slowly too: no chats with leads on day one, three on day two and up to ten a day until day six.

Switching in three steps

  1. Book a 30-minute walkthrough, and bring your price list and FAQs.
  2. Link your number from your phone: Settings, Linked devices, Link a device.
  3. Try the agent in a test chat, then publish it when the answers look right.

Before you switch

Questions people ask about leaving Wati

Try the agent on your own FAQs

Bring your price list and your FAQs to the walkthrough.

Book a walkthrough

30 minutes. You choose the day and the time.