WhatsApp broadcasts, sent one chat at a time

Tell 80 customers without 80 copy-pastes.

Send one update to the customers who opted in. It goes out from your own number, one chat at a time, inside your sending hours.

30 minutes. You choose the day and the time.

  • Sent from your own number
  • 9am to 9pm on a new number
A cleaning firm's broadcast
  1. Status12 of 80 sent, next at 10:52am
  2. To KavithaHi Kavitha, weekend cleaning slots are open next week. Want me to hold one for you?
  3. To FaridHey Farid, next week we have a few weekend slots free. Shall I keep one aside?
8 wordings
rotated across the list
45 seconds
between messages to people who wrote in the last day
10 minutes
between messages to everyone else
60 a day
messages a new number starts, until you change it

Six steps

How your update reaches each customer

01Who hears it

Pick who hears it, straight from your contacts.

You've opened weekend slots and want your regulars to hear first. Send it to everyone, to one stage, to a tag, or to the customers you tick. Before it starts, you see who'll be skipped and why.

  • Everyone, one stage, a tag or hand-picked
  • A saved view of your contacts works as the list
  • Duplicate numbers sent to once
New broadcast, Who hears it
80 will get it

02Their name in it

Their name in it, and wording that isn't copy-paste.

Eighty identical texts read like spam, and customers treat them that way. Write yours once with their first name, their stage or any detail on their card. Add up to eight wordings and they rotate across the list.

  • First name, stage, tags or any card detail
  • A sentence with nothing to fill in is dropped
  • Photos and files go with it
Your message

Hi , weekend cleaning slots are open next week. Happy to do again for you.

Kavitha Raj

Hi Kavitha,We've opened weekend cleaning slots for next week.Happy to do the deep clean again for you.Want me to hold one for you?

Farid Ismail

Hey Farid,Next week we have a few weekend slots free.We can repeat the move-out clean too.Shall I keep one aside?

Siti Aminah

Hi Siti,Weekend cleaning slots are open for next week.Would a slot suit you?

03Your number, kept safe

Paced so your number doesn't look like spam.

Fire off 80 messages in a minute and WhatsApp notices. So it sends one at a time. Customers who wrote to you in the last day get theirs about 45 seconds apart, and everyone else about ten minutes apart, inside your sending hours.

  • 9am to 9pm, and 60 started a day, on a new number
  • Your own start time, finish time and hours for each broadcast
  • A risk check every 10 minutes slows or pauses sending
Sending hours
9am6pm

64sent on Tuesday

Wednesday 11:30amlast one goes out

04They said stop

Only for customers who said yes. Skip the ones who said stop.

A customer who asked you to stop last month shouldn't hear from you today. Broadcasts are for customers who've agreed to hear from you, and anyone who opted out, asked you to stop or has Do not contact ticked is left out, and checked again right before their message goes.

  • Checked when you plan it, and again before each message
  • Your agent marks anyone who asks to stop
  • Stop words like "remove me" caught by your reply rules
Weekend slots open, sending
  • Kavitha RajQueued
  • Farid IsmailQueued
  • Siti AminahQueued
  • Kelvin NgQueued
  • Michelle TanQueued

05After it goes out

See who wrote back. Reply in the same chat.

The replies are why you sent it. Everyone who writes back is marked on the broadcast, and their reply lands in your inbox on their own chat, so you answer it there.

  • Who wrote back, marked on the broadcast
  • Replies on each customer's own chat
  • Retry only the ones that failed
Weekend slots open, results

3 wrote back

NameWrote back

06Before you press start

Test it on your own phone first.

A typo in front of 80 customers is hard to take back. Send a test to your own number first. Once it's going, pause it, cancel what hasn't gone, or skip one person.

  • A test to your own phone
  • Pause and resume any time
  • Cancel whatever hasn't gone yet
Weekend slots open

Sending, 3 of 6 sent

  • Kavitha RajSent
  • Farid IsmailSent
  • Jasmine KohFailed
  • Siti AminahSent
  • Alvin TayFailed
  • Michelle TanQueued

Your phone

And the rest

Birthday broadcastsEach customer gets it on their birthday, every year.
Three pacesSteady at 45 seconds, Gentle at 2 minutes, Trickle at 10.
Give or takeA random gap either side, so it doesn't send like a clock.
Follow-ups afterA workflow can follow up each person it reaches.
Skip oneTake a single person off a send that's running.
Retry failedSend again to the ones that didn't go through.

Goes well with

Tell your regulars about next week's slots, by name.

Pick who hears it, and send yourself the test.

30 minutes. You choose the day and the time.

Before you send

Will a broadcast get my number banned?