Answer. Book. Hand over. Follow up.
What the agent does for each enquiry, and what your team does in the inbox.
It answers enquiries from what you've taught it while you're with a customer, so the next lead isn't left waiting.
When a chat sits on one person's phone, the customer waits. Here your team works every chat from one inbox, and you can see who has each one.
The agent answers the first messages. When a chat needs you, your team hears on WhatsApp or in Lark, with the whole story.
Link each number by QR code. Every business line gets an inbox of its own, and your team works them all from one screen.
It answers your WhatsApp enquiries from the price list, FAQs and website you give it, and passes you the questions they don't cover.
Leads write in. The agent asks what you'd ask, sorts them by stage, and passes the hot ones to a person.
It answers what they ask about your services, then offers real free times and books the one they choose, on WhatsApp.
Leads from your website button, your WhatsApp link, your lead sheet or another app land as contacts with where they came from, and hear from you on WhatsApp.
It says hello, asks your questions in your order and saves each answer. The ready ones come to you, and the rest get the guide they asked for.
Every new chat becomes a contact, and the agent fills in the card as they talk. You see who they are before you type.
A check-in when a chat goes quiet, a reminder before each booking, and a reply to the message nobody got to.
Send one update to the customers who opted in. It goes out from your own number, one chat at a time, inside your sending hours.
A first message to each new lead, a reminder before each appointment, and the ready ones passed to a teammate, all from your own number.
Send an update to the customers who said yes. Replies come back to your team inbox, on each customer's own chat.
See the median first reply, the chats nobody answered and how many leads you won, for the agent and for each person on your team.
Bookings land on Google Calendar, new leads arrive from a Google Sheet, and hand-overs reach your team's Lark group.
30 minutes. You choose the day and the time.