Palby AI Agent

Multiple WhatsApp numbers

Stop juggling a phone for every WhatsApp number.

Link each number by QR code. Every business line gets an inbox of its own, and your team works them all from one screen.

Book a walkthrough See it answer

30 minutes. You choose the day and the time.

Your numbers row

  1. Linked. 14 open chats

    Main lineBusiness line, its own inbox

  2. Linked. 6 open chats

    Sales lineBusiness line, its own inbox

  3. Needs relinking

    Wei Jie's phoneOwn phone, sheet leads only; Fix: Relink
1 QR scan
to link each number
1 inbox
per business line
3 levels
view, use or manage, per teammate
1 row
showing every number's state

Every number

One screen for every number you run

Three numbers usually means three phones on the counter, and nobody sure who answered the message on the sales line.

Linking
01Link each number by QR code, the way you'd link WhatsApp Web.
Business lines
02Give each business line an inbox of its own.
Staff phones
03Link a staff phone without filing their personal chats.
Access
04Keep each number's chats with the people who answer them.
Status
05Every number's state, in one row.
Sending
06Warm up a new number without slowing the others.

01Linking

Link each number by QR code, the way you'd link WhatsApp Web.

Open Linked devices on the phone and scan the code. WhatsApp keeps working on that phone as normal. Each number has its own Green API instance behind it, and its id and token go in once.

  • No new number to buy
  • The code refreshes itself until you scan it
Numbers - add the Sales line
  1. Step 1Put in its Green API id and token, once

02Business lines

Give each business line an inbox of its own.

Your shop line and your sales line don't need to share one list. Give a business line its own inbox, and everyone who writes to it lands there, apart from your other numbers.

  • Anyone who writes in becomes a lead
  • Its own AI agent, if you want one
  • Labels, notes and stages, as in any inbox
More on the shared inbox
Inbox - Sales line
  1. Sales line, 9:02pmDaniel: Hi, can I get a quote for next week?

03Staff phones

Link a staff phone without filing their personal chats.

Some of your team sell from their own phones. Link one as somebody's own phone, and only leads from your lead sheet come into the inbox. Their family chats stay on the phone.

  • Pick own phone or business line, per number
  • WhatsApp keeps working on their phone as normal
Numbers - Wei Jie's phone
  1. Linked asOwn phone, not a business line

04Access

Keep each number's chats with the people who answer them.

Your part-timer answers the shop line but doesn't need the sales line. Share a business with a teammate and pick how far in they go. View lets them read its chats, use lets them answer them, and manage lets them change its setup.

  • View, use or manage, per business
  • Agents, workflows and broadcasts shared on their own
  • Only an admin adds a number
Sharing - who sees which number
  1. Nurul, Main lineReads and answers its chats
    Use
  2. Nurul, Sales lineNot shared, so she never sees it

05Status

Every number's state, in one row.

A phone that's logged out stops bringing in chats, and nobody notices for a day. All your numbers sit in one row, each with its own state, and the fix for the one that needs relinking sits right beside it.

  • Linked, or what's wrong with it
  • The fix beside the number
  • The number a sheet sends from is marked
Your numbers
  1. Main lineLinked. 14 open chats
  2. Sales lineLinked. 6 open chats
    Your sheet sends from this one
  3. Wei Jie's phoneLogged out. Needs relinking
    Fix: Relink

06Sending

Warm up a new number without slowing the others.

Each number keeps its own pace. A new one warms up for a week: nothing to leads on day one, three on day two, then ten a day until day six. Your older numbers carry on as before.

  • Its own daily budget and gaps
  • A risk check on each number every ten minutes
  • A heads-up in Lark when it heats up
Sending - New line, first week
  1. Day 1Nothing to leads yet0

And the rest

Small things that help when you run several numbers

Reply on any lineA workflow can start when they write back on any of your numbers.
The right numberA workflow sends from the number they last talked to, or one you pick.
Alerts from one numberNew-lead alerts leave from your alert number, not the customer's line.
One agent per numberEach number has the AI agent you put on it.
TranslateThe inbox translates English and Chinese on every number.
Each its own warm-upA new number's first week doesn't touch the others.

Goes well with

Ready to put down the second phone?

Start with the number most of your enquiries come to.

Book a walkthrough

30 minutes. You choose the day and the time.

Before you add a number

Can each number have its own agent?