Knowledge base chatbot for WhatsApp
Turn your price list and FAQs into WhatsApp answers.
It answers your WhatsApp enquiries from the price list, FAQs and website you give it, and passes you the questions they don't cover.
30 minutes. You choose the day and the time.
- Answers from your own files and website
- Hands you what they don't cover
How much is P5 maths, and is there a trial class?
ParentP5 maths is $280 a month for four lessons. A trial class is $35, and it comes off the first month if you join.
The agentPrice from your fee list
Six parts
From your price list to the right answer
01Your files
Answer from the files you already have.
Your answers are already written down, in a price list and an FAQ page. Upload them, and your refund and booking rules, as PDF or text files, five at a time. The agent answers WhatsApp questions from them in its own words.
- PDF, TXT, CSV and Markdown files
- Up to five files per upload
- Switch a source off without deleting it
- Fee list.pdfP5 maths $280 a month, trial class $35Uploaded
- FAQ.txtMake-up classes, school holidays, parkingUploaded
- Refunds and trials.mdYour refund and booking rulesUploaded
02Your website
Keep answers current: it re-reads your site daily or weekly.
You changed a price on your website last week. Add your website and it reads up to eight pages, plus up to four links you pick. Set it to re-read daily or weekly, so a new price on the site reaches the next answer.
- Up to 8 pages from your site
- Up to 4 extra links
- Re-read daily, weekly or never
- Your websitePages read, from Fees to Contact8
- Extra linksHoliday timetable, Term 2 dates2
- Re-readDaily. Weekly and never are there too
03Your past chats
Your past chats teach it your answers and your tone.
You've answered the same questions on WhatsApp for years. It reads the past chats you pick and writes a sheet of how you answer: the usual questions, your replies, how you greet people and how long you write.
- Your common answers, written down for it
- Your greeting, tone and length
- Kept to one short sheet
How it replies
Hi Mei Ling, it's Joanne. Great question. We've cleaned homes in the east for six years, with the same team every visit. Want me to send you our price list?
04When it doesn't know
Not in your notes? It hands the chat to you.
Someone asks something your files don't cover. The agent says nothing and hands the chat to you, with what they asked. Or switch on Ask the team, and it asks your team and keeps the chat.
- Quotes only prices that are in your notes
- Never rounds or discounts a price
- Your team's answers turn into lessons for you to approve
Yes, the $280 covers two cleaners and all the supplies. Anything else you'd like to know?
Agent
05A wrong answer
Fix a wrong answer once, from the real chat.
Say it gives a parent the wrong class time. Open the chat, say what you'd have said, and it keeps the correction. Corrections come before its instructions, up to 30 of them.
- Teach it from a real chat
- Or tell the coach what to change, in plain words
- A Monday review suggests what to add
How much is a deep clean?
Our prices are competitive and depend on a range of factors. Please let us know which service you require.
06Before it goes live
Test it on the questions customers ask most.
You'd rather find the gaps before a customer does. Ask it what your customers ask, in a test chat that sends nothing. A review suggests fixes, and nothing reaches a customer until you publish.
- A test chat that sends nothing
- Suggested fixes you tick before they apply
- The last 100 versions kept
- You askIs there a trial class for P5 maths?
- The agentYes, $35, and it comes off the first month if you join.Sent to nobody
And the rest
And the small stuff, handled
Goes well with
Give it the answers you type twenty times a day.
Start with your price list and the three questions you answer most.
30 minutes. You choose the day and the time.
Before you upload
What if the answer isn't in my files?
One that answers from documents you give it instead of from the open internet. Here it's an AI agent on your WhatsApp that reads your files, your website and your past chats, and hands you anything they don't cover.
It's told not to guess. It says nothing and hands the chat to you, or asks your team if you've switched that on.
Only if the old price is still in what you gave it. Set your website to be re-read daily or weekly, and replace a file when its prices change.
Up to five files at a time, up to eight pages of your website plus four links, and a sheet from your past chats. It reads about 24,000 characters across all of it on each reply. So a price list and your top questions beat a 60-page manual.
PDF, TXT, Markdown, CSV, JSON and YAML. Word and Excel files aren't read yet, so save them as PDF or CSV first.
From the past chats you pick, and from every correction you make in a real chat.
It writes in the first person, as you or the business. If someone asks outright whether they're talking to a person, it hands the chat to you rather than lie.
There's no public price for the AI agent yet, so you'll get a price for your team on the walkthrough.