Palby AI Agent

AI agent for phone shops and telco dealers

Answer 'how much is this phone?' before they buy it elsewhere.

An AI agent answers your shop's WhatsApp from your price list, books a time to come in, and passes anything that changes by the hour, like stock, to your staff.

Book a walkthrough

30 minutes. You choose the day and the time.

  • Your own number
  • Quiet from 11pm, unless you change it
  • Prices only from your price list
A phone shop's number in Jurong East

  1. Hi, how much is the 256GB on recontract? Got it in black?

    Siti, 10:02pm

  2. Hi Siti! On recontract it's $398 for the 256GB. Colours change through the day, so we'll check black and come back to you.

    The agent, 10:02pmPrice from your list. Handed over: stock question

  3. Morning Siti, yes we have black. Want us to keep one for you till 6pm?

    Jun Hao, at the shop, 9:06amYou replied, so the agent stepped back

The price question

They message three shops. They visit the one that answered.

Someone wants a new phone and messages three shops: how much, on recontract or not, got it in black? The shop that answers with a price is usually the one they walk into. The agent answers from your price list, and your staff pick up what it couldn't answer.

Prices
01Stop typing the same plan and phone prices all day.
Stock and trade-ins
02Let your staff answer what changes by the hour.
Visits
03Book the visit to collect, recontract or repair.

01Prices

Stop typing the same plan and phone prices all day.

Upload your price list as a PDF, text or CSV file, or add the page on your website. The agent answers from it and re-reads your site on a schedule. Price answers start off on a new agent. Once you switch its house rules to Business, it answers anyone who messages and quotes only the prices you've written down.

  • Never makes up a price that isn't on your list
  • Reads the screenshots people send of a phone they saw
  • Voice notes turned into text

02Stock and trade-ins

Let your staff answer what changes by the hour.

Stock, trade-in values and this week's promotions change faster than any price list. Tell the agent those always go to a person. It hands the chat over with what they asked, and your staff answer between customers or when you open.

  • Topics that always go to a person
  • The hand-over reaches your WhatsApp or a Lark group
  • Needs you shows every chat waiting on staff

03Visits

Book the visit to collect, recontract or repair.

When they're ready, the agent offers the times on your booking page and books one. It lands on your Google Calendar, and they can move it in the same chat.

  • Up to four booking pages, like collections and repairs
  • The confirmation goes to the email they give
  • Moves or cancels in the chat

And the rest

What it does for the shop, and what it won't

No guessesIt never estimates a trade-in value or a price.
No card numbersIt never asks for card or bank details in the chat.
Quiet hoursNothing goes out from 11pm to 9am, unless you change it.
Team inboxEvery staff member answers from the same inbox.
BroadcastsTell past buyers about a new phone, spaced out, to the list you pick.
Several shopsEach shop's number gets its own inbox.

Goes well with

Answer price questions before they walk into another shop.

Start with your price list and the three questions your staff answer most.

Book a walkthrough

30 minutes. You choose the day and the time.

Before you link your number

Questions shops ask first