AI agent for ecommerce and retail
Answer 'still have this in M?' before they buy elsewhere.
Customers ask about stock, sizes and delivery. The agent answers from your product list and hands you the ones ready to pay.
30 minutes. You choose the day and the time.
- Your own number, linked by QR code
- Never asks for card details in the chat
Hi, is the oak side table still available? Do you deliver to Jurong West?
Farah, 10:41pmHi Farah! Yes, it's on this week's list, in light and dark oak. We deliver to Jurong West on Tuesdays and Fridays. Want photos of both?
The agent, 10:41pmAnswered from your product listYes please
Farah, 10:42pmHere you go. The light oak is the one by the window.
The agent, 10:42pmSent 2 photos from your filesLight oak. Can I pay by PayNow?
Farah, 10:44pmGreat choice! Our team will send you the PayNow details here.
The agent, 10:44pmHanded to you: light oak side table, PayNow
The stock question
The customer who hears nothing buys from the shop that answered.
Someone asks whether the side table comes in light oak. By the time you see it, they've bought one from the shop that answered. The agent answers that question from the product list you gave it, and leaves the payment to you.
01Stock, sizes, delivery
Answer the questions that hold up a sale.
Is it in stock? Does it come in M? Do you deliver to Woodlands? How do returns work? Upload your product list as a CSV, PDF or text file, add your FAQ and your website, and the agent answers from them. It re-reads your website daily or weekly, so a new arrival on the site reaches the next answer.
- Product lists as CSV, PDF or text
- Photos and screenshots they send get read
02Photos
Send the product photo without picking up your phone.
A customer wants to see the back of the dress before she pays. Upload your product photos and size charts once, and the agent sends the one she asks for and says what it's sending. It sends only files you uploaded, never a link it wrote itself.
- Photos and PDFs from a library you upload
- It says what it's sending
- No made-up links
03Ready to pay
Pass the ready-to-pay chats to you, with what they asked.
A customer who wants to pay, asks for a discount or is unhappy with an order needs a person. The agent passes those chats to you with what they asked and why it stopped. It never asks for card numbers or bank details in the chat.
- Alerts on your WhatsApp or in a Lark group
- Discounts and complaints go to a person
- Type a reply and it steps back from that chat
Ready-made
Three ready-made workflows for your shop
Three of the 50 ready-made workflows, by their names in the app:
Goes well with
Answer 'is this in stock?' from your product list.
Start with your product list and the questions that hold up a sale.
30 minutes. You choose the day and the time.
Before you link your shop's number
Questions shops ask first
It knows only what your product list and website say. Keep the list current, or have your website re-read daily, and it answers from that. When it isn't sure, it hands the chat to you instead of guessing.
Only once you turn that on. A new agent never quotes a price, so price questions go to you until you switch it to quote your own. Then it quotes only what's in your price list, and never rounds or discounts one.
No. It can't see your shop's orders or take a payment, so it hands those chats to you with what they asked.
Yes, as a broadcast to a tag, a stage or a list you pick. Messages leave about 45 seconds apart and skip anyone who asked you to stop. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So a new number warms up for a week before it sends much.
No. Your shop's number links by QR code from WhatsApp's Linked devices, and WhatsApp stays on your phone.
There's no public price yet. On the walkthrough, you'll get a price for your number and your team.