WhatsApp reminder messages for renewals
You sent one renewal reminder. Where are the other forty?
Remind customers to renew memberships, subscriptions and servicing on WhatsApp, from the date on their card, at the time you choose.
30 minutes. You choose the day and the time.
- Sent from the date on their card
- From your own WhatsApp number
Hi Aisha, your 10-class pass ends on 14 Dec. Want to renew? Reply 1 and we'll send the details.
7 Dec, 9:00am7 days before the date on her card
Six moments
Six reminders you'll stop sending by hand
01The date
Pick the date: a renewal, a service, a birthday.
You know who's due to renew. It's in a spreadsheet you check when you remember. Put the date on each customer's card instead: when a membership ends, when the aircon's next service is due, when a subscription renews. One workflow covers everyone who has that date.
- Any date field on the card, with their name and the date in the message
- One workflow for every customer who has that date
- TriggerBefore or after a date on their card: Pass ends
02Before it lapses
Remind them before it lapses, not after.
Once a pass has lapsed, you're winning the customer back from scratch. Pick how many days before or after the date, up to 90, and the time it goes, from 9am to 8:30pm. A week before a pass ends, the day a service is due, or a week after a renewal you never heard back on.
- Any day, up to 90 days before or after the date
- On the half hour, 9am to 8:30pm
- Paced like every other message from your number
- Date on her cardPass ends: 14 Dec
03Next year
Yearly reminders you set up once.
Next December's renewals shouldn't need setting up again. A yearly reminder fires on the same day each year. Or make it a one-off, for a date that won't come round again.
- Runs every year until you switch it off
- Set upMembership renews, 7 days before, yearlySet up once
- 7 Dec 2026Hi Aisha, your membership renews on 14 Dec. Want to keep your spot?
04They reply
A yes lands in your inbox, on their chat.
"Yes, renew please." The reply lands on their chat in your team inbox. Your agent can answer what it knows, or a question step can ask "Reply 1 to renew" and branch on the answer.
- Replies in the team inbox
- Ask a question and branch on the answer
- Stop the rest once they reply, if you switch that on
Hi Aisha, your 10-class pass ends on 14 Dec. Want to renew? Reply 1 and we'll send the details.
Workflow, 7 Dec, 9:00am
05Booked visits
Booked customers get a reminder on the day.
A booked customer who forgets is an empty slot. For bookings, reminders go at 9am on the day and two hours before. Pick other times if you like, up to four for each booking.
- 9am on the day, and 2 hours before
- Up to four per booking
Hi Michelle, a reminder our team arrives Thu 3:00pm for your deep clean. See you then!
Goes Wed 3:00pm
Thanks for having us today, Michelle. If you're happy with the clean, would you leave us a Google review?
Goes Thu 5:00pm
06No answer
No reply? A teammate gets a task to call.
Some customers never reply, and they're the ones worth a call. Switch on "end it when they reply", and anyone still in the workflow three days later hasn't answered. The workflow creates a task for a teammate to call them, or tells the team.
- A task for a teammate, made by the workflow
- A message to your team
- 7 Dec, 9:00amReminder sent to Ravi: your pass ends on 14 Dec
And the rest
And the small stuff, handled
Goes well with
Let next month's renewal reminders go out without you.
30 minutes. You choose the day and the time.
Before you set one up
Questions about reminders on your own number
Here a workflow sends it. Pick the date on their card, the days before or after, the time and the words. It goes out from your own number to every customer who has that date.
Yes, if the due date is on their card. It doesn't collect the payment or know when it's made, so a teammate marks it paid on the card.
No. One workflow covers every customer with that date on their card, and each of them gets theirs on their own date.
Yes. Reminders go at 9am on the day and two hours before, or at times you pick, up to four per booking.
Nobody can promise a number won't be restricted, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". Reminders wait their turn at your number's pace, and anyone who asked you to stop is left out.
No. It sends from the WhatsApp you already use, linked by QR code, so there are no message templates to get approved.
There's no public price for the AI agent yet, so you'll get a price for your team on the walkthrough.