Palby AI Agent

UChat alternative

A UChat alternative for a business that only needs its WhatsApp answered

UChat puts one AI agent and its bot flows on 15+ channels. Palby AI Agent does one job: it answers the WhatsApp number you already use, in your words, and hands the hot ones to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with UChat if you want one bot across WhatsApp, Instagram, Messenger, Telegram and more, you like building flows, or you resell bots as an agency. Pick Palby AI Agent if your enquiries arrive on WhatsApp and you want them answered, booked and handed to your team.

Who should pick which

Stay with UChat if

  • You also answer customers on Instagram and Messenger, and want one bot for both
  • You like building flows by drag and drop
  • You're an agency that wants to resell bots under your own brand

Pick Palby AI Agent if

  • Your enquiries arrive on WhatsApp, on a number you want to keep
  • You want an agent that answers from your price list and writes as you
  • You want a team inbox where a person picks up the hot ones

Side by side

Compared onPalby AI AgentUChatSource
ChannelsWhatsApp only15+, including web chat, Messenger, WhatsApp, Instagram, Telegram, Viber, SMS, voice, WeChat, Line and SlackUChat site
How WhatsApp connectsYour own WhatsApp, linked by QR code through Green API. Not Meta's Business APINot stated on the pages we readUChat siteUChat pricing
Setting it upAnswer a few questions about your business, add your files and website, then try it in a test chatA no-code AI agent and a drag-and-drop flow builderUChat site
When a person is neededThe chat goes to your team inbox, with an alert to a WhatsApp number or a Lark groupComplex queries transfer to live agentsUChat site
PriceNo published price yetA free plan for up to 200 contacts. Paid plans on UChat's pricing pageUChat pricing
To startBook a 30-minute walkthroughA 14-day trial of ProUChat pricing
As of November 2026. UChat's details are from its own pages, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where UChat is strong

UChat reaches further than we do. Its pages list 15+ channels, from WhatsApp and Instagram to Telegram, WeChat and Line, with a drag-and-drop flow builder and links to Shopify, HubSpot, Zapier, Stripe, Calendly and Google Sheets. There's a free plan for up to 200 contacts, a mobile app, and a Partner plan that lets agencies white-label it and resell it. If you want one bot everywhere your customers write, UChat is the better fit.

The three differences that matter

Keep your number, add the agent

Palby AI Agent links the WhatsApp you already use by QR code, the way WhatsApp Web does, through a third-party service called Green API. Your phone keeps working, and there's no new number. The trade-off: no Meta templates, no buttons or lists, and no blue checkmark. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so the agent sends slowly on purpose.

Set it up from your business, not a flow

Answer a few questions about what you do and when a person should step in, and the agent is set up from your answers. It answers from your price list, your files and website pages it reads again on a schedule. It writes as you or as one of your team. Try it in a test chat before it answers anyone.

A person takes the hot ones

When a chat needs you, it lands in the team inbox with an alert to a WhatsApp number or a Lark group. You assign chats by hand, in turn or to whoever has the fewest open. Each waiting chat shows how long it's waited, so nobody gets forgotten.

Switching in three steps

  1. Book a 30-minute walkthrough, and link your number by QR code on the call.
  2. Answer the setup questions, add your files and website, and try a test chat.
  3. Turn it on for WhatsApp. Keep UChat on your other channels if you still need them.

Questions

Only need your WhatsApp answered? Start there.

Book a walkthrough and watch the agent answer on your own number.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.