Palby AI Agent

Trengo alternative

A Trengo alternative that answers your WhatsApp leads in your words and books the good ones

Scan a code to link your own number. The agent answers from your FAQs and past chats, and passes the hot leads to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Trengo if your customers write by email, live chat, social and phone as well as WhatsApp, and you want the WhatsApp Business API through a Meta partner. Pick Palby AI Agent if nearly all your leads arrive on WhatsApp, and you want an agent that answers them in your words on the number you already use.

Who should pick which

Stay with Trengo if

  • Customers reach you by email, live chat, social and voice as well as WhatsApp
  • You want the WhatsApp Business API from an official Solution Provider and Meta partner
  • Your team answers from one shared inbox, with the customer's details beside each chat

Pick Palby AI Agent if

  • Nearly all your leads write on WhatsApp, to the number you already use
  • You want the agent to answer in your words and book onto your booking page
  • You'd rather it checked in once with a quiet lead than kept on messaging

Side by side

Compared onPalby AI AgentTrengoSource
How it connectsYour own WhatsApp, linked as a device the way WhatsApp Web is, through Green APIThe WhatsApp Business API, with Trengo as an official Solution Provider and Meta partnerTrengo site
ChannelsWhatsApp onlyWhatsApp, email, live chat, social and voice in one shared inboxTrengo site
The AI agentAnswers from your files, your website and your past chats, books onto your booking page and hands over to a WhatsApp alert number or a Lark groupHelpMate suggests and sends replies, and the chats it handles carry an AI surcharge. For sales, its AI qualifies leads and books the discovery callTrengo siteTrengo site
How it's pricedNo public price yet. You get one on the walkthroughBy plan, with a set number of users and conversations. A conversation is any reply within a 7-day windowTrengo site
PriceNo public price yetBoost EUR 299 a month billed annually for 10 users and 6,000 conversations a year. Pro EUR 499 for 20 users and 18,000Trengo site
To startBook a 30-minute walkthroughTry it for free, or book a demoTrengo site
As of November 2026. Trengo's details are from its own pages, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where Trengo is strong

Trengo puts WhatsApp, email, live chat, social and voice in one shared inbox, with the customer's details beside each chat. It's an official WhatsApp Business Solution Provider and a Meta partner. Its AI answers the repeat questions in any language, and for sales teams it qualifies leads and books the discovery call. Dessa, its newer agent, is built for eCommerce brands. It's European-owned and says 1500+ companies use it. If your customers write on every channel and your team answers all of them, Trengo is the safer pick.

The three differences that matter

Keep the WhatsApp number on your phone

Open WhatsApp on your phone, go to Linked devices and scan the code, the way you'd link WhatsApp Web. There's no Business API to apply for and no template to get approved. Your phone keeps working, and messages you send from it show up in the inbox too.

Let the agent write like you

The agent reads your inbox's own past chats, so it sounds like you from the first message. It answers from the files you upload and your website pages, which it re-reads on a schedule. It can write as you or as one of your team, and book calls with that person by name.

Check in once, at least a day later

When a chat goes quiet, the agent checks in once at most, at least 24 hours later and never at night. By default, someone who never wrote back isn't chased. Quiet hours run from 11pm to 9am unless you change them.

Switching in three steps

  1. Book a 30-minute walkthrough, and bring your price list and FAQs.
  2. Link your number from your phone: Settings, Linked devices, Link a device.
  3. Try the agent in a test chat, then publish it when the answers look right.

Before you switch

Questions people ask about leaving Trengo

Answer your WhatsApp enquiries in your words

Bring your price list and your FAQs.

Book a walkthrough

30 minutes. You choose the day and the time.