Palby AI Agent

tawk.to alternative

tawk.to alternative: for when your enquiries come in on WhatsApp, not your website

tawk.to's chat for your website costs nothing, and you pay for extras such as AI Assist. Palby AI Agent answers your WhatsApp leads on your own number, in your words, and books the good ones.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need free chat on your website, or WhatsApp answered?

Stay with tawk.to if your customers chat with you on your website and you want that at no cost. Pick Palby AI Agent if your enquiries arrive on WhatsApp and you want an AI agent to answer them, book the slot and pass the hot ones to you.

Who should pick which

Stay with tawk.to if

  • Customers reach you through a chat box on your website
  • You want chat and a help centre without a bill
  • You'd rather pay people to answer your chats, at US$1 an hour
  • You want website chat, email, WhatsApp and SMS in one inbox

Pick Palby AI Agent if

  • Your leads write on WhatsApp with the same few questions
  • You want the AI agent itself to book the slot
  • You want to keep your number, with WhatsApp still working on your phone

Side by side

Compared onPalby AI Agenttawk.toSource
PriceNo public price yet. You get one on the walkthroughChat costs nothing with its branding. Removing the branding is US$29 a monthtawk.to pricing
The AIAn agent that answers from your files, website and past chats, and books the slotAI Assist, a chatbot for your website, from US$29 a month, with a plan that stays free for low chat volumetawk.to pricing
People to answer for youNo. Your team answers what the agent hands overHired chat agents at US$1 an hourtawk.to pricing
ChannelsWhatsApp onlyWebsite chat, email, WhatsApp, Messenger and SMS in one inboxtawk.to site
WhatsAppYour own number, linked by scanning a code, through Green API. Not the WhatsApp Business APIIn its shared inboxtawk.to site
As of November 2026. tawk.to's details are from its own pages, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where tawk.to fits better

tawk.to gives away its chat software. Website chat, the shared inbox, tickets and a hosted help centre cost nothing as long as you keep its branding. It makes its money on extras. Removing the branding is US$29 a month and AI Assist starts at US$29 a month. It will also train people to answer your chats, at US$1 an hour. If you want website chat without a bill, or people to answer it for you, it fits better.

The three differences that matter

Answer where your leads write

The agent works on WhatsApp, where your enquiries arrive. Upload your FAQs and brochure as a PDF, text or CSV file, and add your website. It answers from them, in a tone it picks up from your own chats.

Book the good ones

When someone wants a time, the agent offers the free slots on your booking page and books one, with the Google Calendar invite. It can move or cancel it in the same chat.

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number.

Moving over from tawk.to

  1. Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
  2. Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
  3. Upload your FAQs, add your website and list the topics that go to a person. Your tawk.to widget can stay on your website.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.