Palby AI Agent

LiveChat alternative

A LiveChat alternative that answers WhatsApp enquiries in your words

LiveChat, now sold as Text plans, is chat for your website with WhatsApp in the same inbox. Palby AI Agent works on WhatsApp only. It answers on the number you already use, in your words, and books the good ones.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need chat on your website, or answers on WhatsApp?

Stay with LiveChat if most customers reach you through the chat box on your website, or you sell on Shopify. Pick Palby AI Agent if your enquiries arrive on WhatsApp, and you want them answered and booked while you work.

Who should pick which

Stay with LiveChat if

  • Customers reach you through a chat box on your website
  • You want to see who's browsing which page, and start the chat yourself
  • You sell on Shopify and want the cart beside the chat
  • You want WhatsApp on the WhatsApp Business API, with message templates

Pick Palby AI Agent if

  • Your enquiries arrive on WhatsApp, and that's where you answer them
  • You want to keep your number, with WhatsApp still working on your phone
  • You want the agent to book the slot and pass the hot ones to a person

Side by side

Compared onPalby AI AgentLiveChat (Text plans)Source
PriceNo public price yet. You get one on the walkthroughEssential US$19 a user a month billed yearly, or US$25 monthly. Growth US$79, or US$99 monthlyLiveChat pricing
To startBook a 30-minute walkthroughA 14-day trial with no cardLiveChat pricing
The AI agentAnswers from your files, website pages and past chats, in your wordsEssential has 1 AI agent and 10 AI resolutions a month. Growth has 10 and 200LiveChat pricing
ChannelsWhatsApp onlyWebsite chat, WhatsApp, Messenger, SMS and email in one inboxLiveChat pricing
How WhatsApp connectsYour own number, linked by scanning a code, through Green API. Not the WhatsApp Business APIThe WhatsApp Business API, with message templates and more than one numberLiveChat site
Hand-overTopics you choose go to a person, by a WhatsApp alert or a Lark groupPasses the full conversation to your team when a customer needs a personLiveChat site
On your websiteNothing. It doesn't add a chat box to your siteLive visitor tracking, chat invitations and Shopify carts in the chatLiveChat site
As of November 2026. LiveChat's details are from its own pages, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where LiveChat fits better

LiveChat is built around the chat box on your website. You see who's browsing which page, start the chat yourself and check a Shopify cart without leaving it. On Text plans, WhatsApp, Messenger, SMS and email land in the same inbox, and its AI agent answers WhatsApp after hours too. It prints its prices, offers 14 days with no card, and connects WhatsApp through the WhatsApp Business API. If most customers find you on your website, it fits better.

The three differences that matter

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number.

Answer in your words

Upload your FAQs and brochure as a PDF, text or CSV file, and add your website. The agent answers from them and picks up your tone from your own chats. You try it in a test chat before a customer sees it.

Book the good ones, hand over the hot ones

When someone wants a time, it offers the free slots on your booking page and books one, with the Google Calendar invite. Topics you list always go to a person. If you type a reply yourself, it steps back.

Moving over from LiveChat

  1. Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
  2. Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
  3. Upload your FAQs, add your website and list the topics that go to a person. There's no import from LiveChat, so try it on yourself first.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.