Does Palby AI Agent handle email or phone calls?

No. It works on WhatsApp only, and it never calls anyone. If you need email tickets and a call centre, LiveAgent covers both.

Do I need a Twilio number for Palby AI Agent?

No. It links the WhatsApp number you already use as a device, through Green API, the way WhatsApp Web does. So there are no Meta templates to get approved.

Will linking my number get it banned?

Nobody can promise it won't, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So it sends carefully. A new number starts no chats on day one, three on day two and ten a day until day six. Nothing goes out from 11pm to 9am unless you change it, and someone who never wrote back is never chased.

Which LiveAgent plan has WhatsApp?

Its pricing page says to start on Team for Instagram, WhatsApp or calls. Starter covers email, live chat, contact forms and a knowledge base.

How much does Palby AI Agent cost?

There's no public price yet. You'll get a price for your team on the walkthrough, before you link a number.

LiveAgent alternative

LiveAgent alternative: answer and book WhatsApp enquiries without a ticket queue

LiveAgent is help desk and call centre software that turns email, chat, calls and social messages into tickets. Palby AI Agent works on WhatsApp. It answers your leads in your words, books the good ones and passes the hot ones to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need a help desk and call centre, or WhatsApp answered?

Stay with LiveAgent if your support runs on email tickets and phone calls, with WhatsApp as one more channel. Pick Palby AI Agent if WhatsApp is where your enquiries arrive, and you want each one answered and booked on your own number.

Who should pick which

Stay with LiveAgent if

Your team already works in tickets, with email and phone side by side
You need a call centre and a knowledge base in the same tool
You're happy to connect WhatsApp through Twilio or 360dialog

Pick Palby AI Agent if

Your leads write on WhatsApp with the same few questions
You want to keep your number, with WhatsApp still working on your phone
You want the agent to book the slot and pass the hot ones to a person

Side by side

Compared on	Palby AI Agent	LiveAgent	Source
Price	No public price yet. You get one on the walkthrough	WhatsApp starts on Team: US$29 an agent a month billed yearly, or US$35 monthly, at its regular price	LiveAgent pricing
To start	Book a 30-minute walkthrough	A 30-day trial with no card and no setup fee	LiveAgent pricing
How work arrives	Chats in a team inbox, each with its contact card and stage	Tickets from email, live chat, calls and social messages	LiveAgent site
How WhatsApp connects	Your own number, linked by scanning a code, through Green API. Not the WhatsApp Business API	A Twilio number or 360dialog. After 24 hours, replies need templates approved in advance	LiveAgent site
The AI	An agent that answers from your files, website and past chats, and books the slot	5 AI agents on Team, with AI answer drafts and a chatbot	LiveAgent pricing
Hand-over	Topics you choose go to a person, by a WhatsApp alert or a Lark group	Its AI hands chats to a person, listed as AI Human Handover	LiveAgent pricing

As of November 2026. LiveAgent's details are from its own pages, read on 1 November 2026. Its Team plan is US$22 an agent a month billed yearly on an offer that ends on 22 November 2026. Plans and prices change, so check them before you pay.

Where LiveAgent fits better

LiveAgent has sold help desk and call centre software since 2004, and says 7,000+ businesses use it. Email, live chat, phone, social media and WhatsApp land in one ticket stream, with a knowledge base beside it. Every plan includes AI, and it never charges per resolution. It offers a 30-day trial with no card, and WhatsApp joins on the Team plan through Twilio or 360dialog. If your support runs on tickets and calls, it fits better.

The three differences that matter

Answer the chat, not a ticket

Every WhatsApp chat lands in a team inbox, with the contact card and stage beside it. Assign chats by hand, in turn, or to whoever has the fewest open. A Needs you filter keeps the waiting ones in view.

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number. There's no Twilio number to buy.

Book the good ones

When someone wants a time, the agent offers the free slots on your booking page and books one, with the Google Calendar invite. It can move or cancel it in the same chat.

Moving over from LiveAgent

Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
Upload your FAQs as a PDF, text or CSV file, add your website and list the topics that go to a person. There's no import from LiveAgent.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.

LiveAgent: Price, To start, The AI and Hand-over. www.liveagent.com/pricing/
LiveAgent: How work arrives and How WhatsApp connects. www.liveagent.com/integrations/whatsapp/