Can Palby AI Agent answer email or Instagram?

No. It works on WhatsApp only. If you need email, Instagram and phone in one place, Intercom covers them.

Is Palby AI Agent on the WhatsApp Business API?

No. It links your number as a device through Green API, the way WhatsApp Web does, so there are no Meta templates to get approved. If you need the Business API, Intercom's Fin connects through it.

Will linking my number get it banned?

Nobody can promise it won't, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So it sends carefully. A new number starts no chats on day one, three on day two and ten a day until day six. Nothing goes out from 11pm to 9am unless you change it, and someone who never wrote back is never chased.

How does Intercom charge for Fin?

Its pricing page lists US$0.99 per outcome, charged at most once per conversation. On another help desk, Fin starts at US$49 a month, which includes 50 outcomes.

How much does Palby AI Agent cost?

There's no public price yet. You'll get a price for your team on the walkthrough, before you link a number.

Intercom alternative

Intercom alternative: answer and book your WhatsApp leads on the number you already use

Intercom is a support desk with Fin, its AI agent, across email, chat, phone and messaging. Palby AI Agent does one job on WhatsApp. It answers your leads in your words, books the good ones and passes the hot ones to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need a support desk, or WhatsApp leads booked?

Stay with Intercom if you run a support team across many channels and languages, with a help centre and tickets. Pick Palby AI Agent if your enquiries arrive on WhatsApp and you want them answered, booked and handed over, on the number you already use.

Who should pick which

Stay with Intercom if

Your team answers email, chat, phone and messaging apps in one place
Customers write to you in many languages
You need a public help centre and a ticket system
You want WhatsApp on the WhatsApp Business API

Pick Palby AI Agent if

Your leads write on WhatsApp with the same few questions
You want them booked into a slot, not closed as a ticket
You want to keep your own number, with WhatsApp still on your phone

Side by side

Compared on	Palby AI Agent	Intercom	Source
Price	No public price yet. You get one on the walkthrough	Essential seats US$29 a month billed yearly, shown at US$19 for new customers. Advanced US$85, Expert US$132. Fin is US$0.99 per outcome on top	Intercom pricing
To start	Book a 30-minute walkthrough	A 14-day trial with no card	Intercom pricing
Channels	WhatsApp only	Email, phone, SMS, live chat, Slack, WhatsApp, Instagram, Facebook and Discord	Intercom site
How WhatsApp connects	Your own number, linked by scanning a code, through Green API. Not the WhatsApp Business API	Fin connects through the WhatsApp Business API	Intercom site
Languages	Replies in the one language you set. The team inbox translates between English and Chinese	The inbox translates in 45 languages	Intercom site

As of November 2026. Intercom's details are from intercom.com and fin.ai, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where Intercom fits better

Intercom is a full support desk. One workspace holds email, phone, SMS, live chat, Slack, WhatsApp, Instagram, Facebook and Discord, with tickets and a help centre. Fin connects to WhatsApp through the WhatsApp Business API. The inbox translates in 45 languages, and it prints its prices: seats from US$29 a month billed yearly, and US$0.99 for each Fin outcome. If you run a support team for a product used around the world, it fits better.

The three differences that matter

Book the lead, not close the ticket

When someone wants a time, the agent offers the free slots on your booking page and books one, with the Google Calendar invite. It can move or cancel it in the same chat. Up to four booking pages, one for each person's diary.

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number.

Hand over the hot ones

Topics you list always go to a person, and so does anything your notes don't answer. The alert reaches a WhatsApp number or a Lark group. If you type a reply yourself, the agent steps back.

Moving over from Intercom

Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
Upload your FAQs as a PDF, text or CSV file and add your website. There's no import from Intercom, so try it on yourself first.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.

Intercom: Price and To start. www.intercom.com/pricing
Intercom: Quoted in the text above. fin.ai/pricing
Intercom: Channels and Languages. www.intercom.com/helpdesk/omnichannel
Intercom: How WhatsApp connects. fin.ai/channels/social-messaging