Is Palby AI Agent on the WhatsApp Business API?

No. It links your number as a device through Green API, the way WhatsApp Web does, so there are no Meta templates to get approved.

Will linking my number get it banned?

Nobody can promise it won't, and WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk". So it sends carefully. A new number starts no chats on day one, three on day two and ten a day until day six. Nothing goes out from 11pm to 9am unless you change it, and someone who never wrote back is never chased.

How does Freshchat charge for Freddy AI Agent?

Its pricing page lists US$49 per 100 sessions. Growth, Pro and Enterprise accounts get 500 sessions at no cost once, to try it.

How much does Palby AI Agent cost?

There's no public price yet. You'll get a price for your team on the walkthrough, before you link a number.

Freshchat alternative

A Freshchat alternative that answers and books WhatsApp leads in your words

Q: Does Palby AI Agent put chat in my website or app?

No. It works on WhatsApp only. If your customers chat inside your website or app, Freshchat is built for that.

Freshchat is Freshworks' messaging tool for your website, your app and messaging channels, with Freddy AI. Palby AI Agent works on WhatsApp only. It answers your leads on your own number, books the good ones and passes the hot ones to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need chat in your website and app, or WhatsApp answered?

Stay with Freshchat if your customers chat inside your website or app, and you want Freshdesk's tickets close by. Pick Palby AI Agent if your enquiries arrive on WhatsApp, and you want each one answered and booked on the number you already use.

Who should pick which

Stay with Freshchat if

Customers chat with you inside your website or mobile app
Up to 10 people can share its plan that stays free
You want translation across more than 45 languages
You may move up to Freshdesk for tickets later

Pick Palby AI Agent if

Your leads write on WhatsApp with the same few questions
You want to keep your number, with WhatsApp still working on your phone
You want the agent to book the slot and pass the hot ones to a person

Side by side

Compared on	Palby AI Agent	Freshchat	Source
Price	No public price yet. You get one on the walkthrough	WhatsApp starts on Growth, US$19 an agent a month billed yearly. Pro US$49, Enterprise US$79	Freshchat pricing
The AI agent	Answers from your files, website pages and past chats, in your words	Freddy AI Agent, at US$49 per 100 sessions after 500 sessions at no cost, once per account	Freshchat pricing
To start	Book a 30-minute walkthrough	A 14-day trial with no card, or the plan that stays free for up to 10 agents	Freshchat site Freshchat pricing
Channels	WhatsApp only	Chat in your website and app, email, WhatsApp, SMS, Line and social messengers	Freshchat pricing
How WhatsApp connects	Your own number, linked by scanning a code, through Green API. Not the WhatsApp Business API	In its text messaging channels, from Growth	Freshchat pricing
Languages	Replies in the one language you set. The team inbox translates between English and Chinese	Translation in over 45 languages, from Pro	Freshchat pricing

As of November 2026. Freshchat's details are from freshworks.com, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where Freshchat fits better

Freshchat puts chat inside your website and mobile app, with email, WhatsApp, SMS, Line and social messengers in the same inbox. Up to 10 agents can share its plan that stays free, and Growth adds WhatsApp at US$19 an agent a month billed yearly. Freddy AI Agent comes with Growth and up, and Pro translates in over 45 languages. It says 50,000+ businesses use it, and Freshdesk sits one step up for tickets. If your customers chat inside your app, it fits better.

The three differences that matter

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number.

Answer in your words

Upload your FAQs and brochure as a PDF, text or CSV file, and add your website. The agent answers from them and picks up your tone from your own chats. You try it in a test chat before a customer sees it.

Book the good ones, hand over the hot ones

When someone wants a time, it offers the free slots on your booking page and books one, with the Google Calendar invite. Topics you list go to a person, by a WhatsApp alert or a Lark group. If you type a reply yourself, it steps back.

Moving over from Freshchat

Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
Upload your FAQs, add your website and list the topics that go to a person. There's no import from Freshchat, so try it on yourself first.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.

Freshchat: Price, The AI agent, To start, Channels, How WhatsApp connects and Languages. www.freshworks.com/live-chat-software/pricing/
Freshchat: To start. www.freshworks.com/live-chat-software/