Palby AI Agent

Crisp alternative

Crisp alternative: an AI agent on the WhatsApp number you already use

Crisp is a shared inbox for your website chat, email and messaging apps, priced per workspace. Palby AI Agent works on WhatsApp only. It answers your leads in your words, books the good ones and passes the hot ones to a person.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you need every channel, or just WhatsApp?

Stay with Crisp if your customers write through your website, email and several messaging apps, and you want one flat price for the team. Pick Palby AI Agent if your enquiries arrive on WhatsApp and you want them answered and booked on your own number.

Who should pick which

Stay with Crisp if

  • Customers chat with you on your website
  • You answer email, Instagram, Messenger and WhatsApp side by side
  • You want one flat monthly price for a team of up to 10 or 20
  • Two people can work on its plan that stays free, for website chat

Pick Palby AI Agent if

  • Your leads write on WhatsApp with the same few questions
  • You want to keep your number, with WhatsApp still working on your phone
  • You want the agent to book the slot, not only answer the question

Side by side

Compared onPalby AI AgentCrispSource
PriceNo public price yet. You get one on the walkthroughA flat price per workspace: Mini US$45 a month for 4 seats, Essentials US$95 for 10, Plus US$295 for 20 or moreCrisp pricing
To startBook a 30-minute walkthroughA 14-day trial of every feature, with no cardCrisp pricing
WhatsAppYour own number, linked by scanning a code, through Green API. Not the WhatsApp Business APIWhatsApp Business in the inbox from Essentials, beside Instagram, SMS, Line and ViberCrisp pricing
ChannelsWhatsApp onlyWebsite chat, email, WhatsApp, Messenger, Instagram and moreCrisp siteCrisp pricing
The AI agentAnswers from your files, website pages and past chats, in your wordsTrained on your website, help articles, files and past conversations. Essentials includes around 450 automated conversationsCrisp siteCrisp pricing
As of November 2026. Crisp's details are from crisp.chat, read on 1 November 2026. Plans and prices change, so check them before you pay.

Where Crisp fits better

Crisp puts website chat, email and messaging apps in one shared inbox, and charges one flat price per workspace rather than per seat. Essentials, at US$95 a month, takes 10 seats and adds WhatsApp Business, Instagram, SMS, Line and Viber. Its AI agent learns from your website, help articles, PDFs and past conversations, and you choose which channel it answers on. There's a plan that stays free for two people on website chat, and a 14-day trial with no card. If your customers write to you everywhere, it fits better.

The three differences that matter

Keep your number as it is

Open WhatsApp on your phone, go to Linked devices and scan the code. The link runs through Green API, the way WhatsApp Web links. You enter its instance id and token once, then scan. WhatsApp keeps working on your phone, on the same number.

Book the good ones

When someone wants a time, the agent offers the free slots on your booking page and books one, with the Google Calendar invite. It can move or cancel it in the same chat.

Hand over the hot ones

Topics you list always go to a person, and so does anything your notes don't answer. The alert reaches a WhatsApp number or a Lark group. If you type a reply yourself, the agent steps back.

Moving over from Crisp

  1. Book a 30-minute walkthrough. You'll see the agent answer a test chat, and get a price for your team before you link a number.
  2. Link your number by scanning the code under Linked devices. WhatsApp keeps working on your phone.
  3. Upload your FAQs as a PDF, text or CSV file and add your website. There's no import from Crisp, so try it on yourself first.

Questions

Let the agent take the first reply on your own number.

Start with your FAQs, your website and your booking page.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 1 November 2026. Nothing about a competitor on these pages comes from anywhere else.