Free WhatsApp workflow template
Welcome message that asks for an email: every step, in order, before you switch it on
Send a welcome message every time a contact starts a conversation and ask for their email if you don't have it.
- 5 steps
- 3 messages
- When: Chat starts
Welcome message and ask for email
Every message as it is sent. The app puts your own name and business where it says [Your name] and [Your business], {{Name}} is the contact's first name, and a word that starts with $ is filled in from the chat.
When: Chat starts
- 1
Send a message
Hi! Thanks for messaging [Your business].
- 2
Has email?
If Has email: email is set
Nothing more.
If Everyone else
- 3
Ask a question
Could I have your email so I can send you the details?
Saves the answer to their card as email.
If Answer did not fit
- 4
Send a message
That address did not look quite right to me. No problem at all - send it again whenever you like and I will pick it up.
- 5
Add a private note
Gave an email we could not read: $contact.last_incoming_message
What it does
Send a welcome message every time a contact starts a conversation and ask for their email if you don't have it.
How to use it in Palby AI Agent
- 1Open Workflows and choose Start with a template.
- 2Pick the one called "Welcome message and ask for email". It opens as a draft with every step drawn and your name and business filled in.
- 3Change any words you like, then press Test to try it in a test chat.
- 4Publish it when it reads right. Nothing is sent before that, and you can stop it any time.
It sends from the WhatsApp you already use, linked as a device the way WhatsApp Web is. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Already use Palby AI Agent? Open the workflow templates in the app
Questions
Yes. Copy the steps or print them from this page. Running it on your WhatsApp in Palby AI Agent starts with a walkthrough.
Yes. Every message, question and wait is yours to rewrite in the builder, and you can add or remove steps before you publish.
No. It runs on the WhatsApp you already use, linked as a device the way WhatsApp Web is, so there are no message templates to get approved. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Nobody can promise it won't. Workflow messages wait their turn at your number's pace like every other message, so a burst of chats is answered one after another, in the order they came in.
You build workflows for your own number and publish them yourself. Your team admin switches automation on for the team first.
Switch it on with your own words in it.
Book a walkthrough to see the workflows run in the app.
30 minutes. You choose the day and the time.