Free WhatsApp workflow template
Lead urgency routing: every step, in order, before you switch it on
One question that tells you which of today's leads to call first, with the answer written onto their card so the list sorts itself.
- 7 steps
- 3 messages
- When: Chat starts
Sort by how soon they need it
Every message as it is sent. The app puts your own name and business where it says [Your name] and [Your business], {{Name}} is the contact's first name, and a word that starts with $ is filled in from the chat.
When: Chat starts
- 1
Ask a question
Hi, [Your name] here. Quick one so I know how fast to move - when were you hoping to have this sorted?
Saves the answer to their card as urgency.
AI reads the answer in their own words.
- This week
- This month
- No rush
If Answer did not fit
- 6
Send a message
Sorry, I did not catch that. Could you pick one of the options above, or reply with its number?
- 7
Go to another step
Back to step 1, up to 2 times
- 2
How soon
If This week: their answer contains This week, week, urgent, asap, now
- 3
Add or remove tags
Add: hot
- 4
Hand to a person
Hands the chat to you
If Everyone else
- 5
Send a message
No problem at all. Message this number when you want to look at it and I will pick it up from there.
What it does
One question that tells you which of today's leads to call first, with the answer written onto their card so the list sorts itself.
How to use it in Palby AI Agent
- 1Open Workflows and choose Start with a template.
- 2Pick the one called "Sort by how soon they need it". It opens as a draft with every step drawn and your name and business filled in.
- 3Change any words you like, then press Test to try it in a test chat.
- 4Publish it when it reads right. Nothing is sent before that, and you can stop it any time.
It sends from the WhatsApp you already use, linked as a device the way WhatsApp Web is. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Already use Palby AI Agent? Open the workflow templates in the app
Questions
Yes. Copy the steps or print them from this page. Running it on your WhatsApp in Palby AI Agent starts with a walkthrough.
Yes. Every message, question and wait is yours to rewrite in the builder, and you can add or remove steps before you publish.
No. It runs on the WhatsApp you already use, linked as a device the way WhatsApp Web is, so there are no message templates to get approved. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Nobody can promise it won't. Workflow messages wait their turn at your number's pace like every other message, so a burst of chats is answered one after another, in the order they came in.
You build workflows for your own number and publish them yourself. Your team admin switches automation on for the team first.
Switch it on with your own words in it.
Book a walkthrough to see the workflows run in the app.
30 minutes. You choose the day and the time.