Free WhatsApp workflow template
Appointment reminder message: every step, in order, before you switch it on
The moment somebody reaches Booked, this waits and reminds them, and asks whether the time still works so a change comes to you rather than to nobody.
- 8 steps
- 3 messages
- When: Status changes
Remind them the day before
Every message as it is sent. The app puts your own name and business where it says [Your name] and [Your business], {{Name}} is the contact's first name, and a word that starts with $ is filled in from the chat.
When: Status changes
Their status becomes Booked
- 1
Wait
Wait 2 days
- 2
Ask a question
Hi {{Name}}, [Your name] here - just confirming our chat. Does that time still work for you?
AI reads the answer in their own words.
- Yes, see you then
- Need to move it
If No reply
- 6
Add a private note
Did not confirm the appointment. Worth a call.
If Answer did not fit
- 7
Send a message
Sorry, I did not catch that. Could you pick one of the options above, or reply with its number?
- 8
Go to another step
Back to step 2, up to 2 times
- 3
What they said
If Needs to move it: their answer contains move, reschedule, cannot, can not, change, postpone
- 4
Hand to a person
Hands the chat to you
If Everyone else
- 5
Send a message
Perfect, see you then.
What it does
The moment somebody reaches Booked, this waits and reminds them, and asks whether the time still works so a change comes to you rather than to nobody.
How to use it in Palby AI Agent
- 1Open Workflows and choose Start with a template.
- 2Pick the one called "Remind them the day before". It opens as a draft with every step drawn and your name and business filled in.
- 3Change any words you like, then press Test to try it in a test chat.
- 4Publish it when it reads right. Nothing is sent before that, and you can stop it any time.
It sends from the WhatsApp you already use, linked as a device the way WhatsApp Web is. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Already use Palby AI Agent? Open the workflow templates in the app
Questions
Yes. Copy the steps or print them from this page. Running it on your WhatsApp in Palby AI Agent starts with a walkthrough.
Yes. Every message, question and wait is yours to rewrite in the builder, and you can add or remove steps before you publish.
No. It runs on the WhatsApp you already use, linked as a device the way WhatsApp Web is, so there are no message templates to get approved. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so workflow messages wait their turn at your number's pace.
Nobody can promise it won't. Workflow messages wait their turn at your number's pace like every other message, so a burst of chats is answered one after another, in the order they came in.
You build workflows for your own number and publish them yourself. Your team admin switches automation on for the team first.
Switch it on with your own words in it.
Book a walkthrough to see the workflows run in the app.
30 minutes. You choose the day and the time.