Palby CRM

Close CRM alternative

Close CRM alternative: today's follow-ups and every WhatsApp chat, without a dialer you don't use

Close is built for teams that sell by phone and email, with calling, SMS and Chloe in the CRM. Palby CRM is for sellers whose clients reply on WhatsApp: one list of who to follow up today, with each chat on the record.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Close if your day is calls and emails, and you want the dialer, texts and Chloe inside your CRM. Pick Palby CRM if your clients answer on WhatsApp, and you want to open one list that says who's due today.

What did you buy Close for?

Stay with Close if

  • You call down a list most days and want calls and texts logged in the CRM
  • You'd rather try it on your own first: Close offers a 14-day trial with no card
  • Your team emails a lot and wants workflows that send the first email for them
  • You want an iOS or Android app that makes and takes calls

Pick Palby CRM if

  • Your clients reply on WhatsApp more often than they pick up
  • You want each WhatsApp chat on the client's record, beside your notes
  • You'd like a list of whose follow-up is due, on Singapore days
  • You want money in S$ and consent kept per channel for PDPA

Side by side

Compared onPalby CRMCloseSource
Built forSingapore sellers who keep their own clients"Teams that sell", with calling, email and SMS built inClose site
CallingTap Call and your phone dials, then log how it went. No calls from the appCalls and texts from the app, charged by use: about US$0.02 a minute, numbers from about US$1 a monthClose pricing
WhatsAppThe WhatsApp you already use, linked by QR code. Each chat sits on the client's recordListed among its integrationsClose site
EmailNo email from the appEmail, calls and SMS in one inboxClose siteClose pricing
Who to follow upNext activity due: everyone whose follow-up is due today or overdueFollow-up reminders, and a shared inbox and task list from EssentialsClose pricing
On your phoneYour phone's browser, with push alerts. No app in the storesiOS and Android appsClose siteClose pricing
PriceNo published price yetSolo US$19 a user a month, or US$9 billed annually, for one user. Essentials US$49, or US$35 billed annuallyClose pricing
To startBook a 30-minute walkthroughA 14-day trial, with no card and no contractClose pricing
As of November 2026. Close's details are from its own pages, read on 2 November 2026. Plans and prices change, so check them before you pay.

Where Close is strong

Close's own pages describe more of the selling done inside the CRM than Palby CRM does. They list calling, email and SMS in one inbox, and workflows that send a new lead's first email, text the next day and queue a call. Close also lists importers for HubSpot, Pipedrive and HighLevel, apps for iOS and Android, and a 30-day money-back guarantee. If most of your day is on the phone, Close fits it better.

The three differences that matter

Follow up where your clients reply

Link the WhatsApp you already use by QR code, the way WhatsApp Web does. Each client's chat then sits on their record, beside your notes and the next follow-up date. Close lists WhatsApp among its integrations, and its own pages lead with calls, email and SMS.

One list of who's due

Every pipeline starts with ten ready-made views. The first, Next activity due, lists everyone whose follow-up is due today or overdue. Work down it and set the next date as you go. Never contacted and No next step catch the people who slipped.

Know what each client has paid

Add an Amount paid field, and the pipeline totals what came in by month, quarter or year. A payment link sent from the card on your own Stripe account adds itself to Amount paid once it's paid. You see what a client is worth before you message them.

Switching in three steps

  1. Book a 30-minute walkthrough.
  2. Bring your leads over as a CSV file of up to 2,000 rows. Columns are matched for you, duplicates merge, and you can undo the import within 24 hours.
  3. Link your WhatsApp by QR code. New chats land on each client's record from then on.

Questions

Follow up where your clients answer.

Book a walkthrough and bring the spreadsheet you keep your clients in.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 2 November 2026. Nothing about a competitor on these pages comes from anywhere else.