Palby CRM

Salesmate alternative

Salesmate alternative: who to follow up today, with the WhatsApp chat on each client

Salesmate's home page now speaks to mid-market and enterprise teams, with marketing, support and Skara agents beside the CRM. Palby CRM does one job: the list of who to follow up today, with each client's WhatsApp chat on their record.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Salesmate if you want sales, marketing journeys, support tickets and calling in one product. Pick Palby CRM if you sell one to one, your clients write on WhatsApp, and the follow-up list is the part you'd open every day.

Who should pick which

Stay with Salesmate if

  • You also run marketing campaigns, and want them in the same tool as your contacts, as Salesmate's pages describe
  • Your team answers support tickets from a team inbox
  • You call and text clients a lot, and want it done from the CRM, on numbers Salesmate sells from US$1.10 a month
  • You want iPhone, iPad and Android apps

Pick Palby CRM if

  • Your clients write to your own WhatsApp
  • You'd rather open one list than a dashboard
  • You want what each client has paid on their card, in S$
  • You'd like your pipeline to start from your trade's stages

Side by side

Compared onPalby CRMSalesmateSource
Built forSingapore sellers who keep their own clients, alone or with a small teamMid-market and enterprise teams on its home page. Its Basic plan is "for startups and SMBs"Salesmate siteSalesmate pricing
What it coversContacts, pipelines, follow-ups, appointments and payment links on the cardCRM, marketing automation, support tickets, calling and texting, and Skara agentsSalesmate siteSalesmate pricing
WhatsAppThe WhatsApp you already use, linked by QR code. Each chat sits on the client's recordNot on the pages we readSalesmate siteSalesmate pricing
CallingTap Call and your phone dials, then log how it wentCalls and texts from the CRM, with a dialer and bulk SMSSalesmate pricing
Stages to start fromEight ready sets by trade, from general sales to tuition, clinics and propertyDeal pipelines on every planSalesmate pricing
On your phoneYour phone's browser, with push alerts. No app in the storesiPhone, iPad and Android appsSalesmate pricing
PriceNo published price yetBasic US$23, Pro US$39 and Business US$63 a user a month, as its pricing page shows them. Paying yearly saves up to 20%Salesmate pricing
To startBook a 30-minute walkthroughA 15-day trial, no cardSalesmate site
As of November 2026. Salesmate's details are from its own pages, read on 2 November 2026. Plans and prices change, so check them before you pay.

Where Salesmate is strong

Salesmate covers more of a business than we do. Its pages describe contacts, deals and pipelines alongside marketing journeys, a support suite with tickets and a team inbox, calling and texting with a dialer and bulk SMS, and Skara agents in the same product. It has apps for iPhone, iPad and Android, and an Enterprise plan with onboarding packages from US$1,999. If you want sales, marketing and support in one product, Salesmate is the better fit.

The three differences that matter

One list of who's due

Every pipeline starts with ten ready-made views. The first, Next activity due, lists everyone whose follow-up is due today or overdue, on Singapore days. Work down it and set the next date as you go. Never contacted and No next step catch the people who slipped.

The chat sits on the record

Link the WhatsApp you already use by QR code, the way WhatsApp Web does. Each client's chat sits on their record, beside your notes and the next follow-up date. You stop scrolling the chat list to remember who said what.

Stages from your trade

A new pipeline starts from one of eight stage sets: general sales, services and agencies, property, tuition, clinics and beauty, home services, recruitment, or insurance. Mark the fields a stage needs, and a card that sits too long without activity gets flagged.

Switching in three steps

  1. Book a 30-minute walkthrough.
  2. Bring your contacts over as a CSV file of up to 2,000 rows. Columns are matched for you, duplicates merge, and you can undo the import within 24 hours.
  3. Link your WhatsApp by QR code. New chats land on each client's record from then on.

Questions

Keep the list you'll open every day.

Book a walkthrough and bring the spreadsheet you keep your clients in.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 2 November 2026. Nothing about a competitor on these pages comes from anywhere else.