Palby CRM

Pipedrive alternative

Pipedrive alternative: when you need today's follow-ups more than a deal board

Palby CRM opens on everyone whose follow-up is due, and keeps their WhatsApp chats on the record.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Pipedrive if you sell deal by deal over email and calls, and you want your inbox synced and your calls written up for you. Pick Palby CRM if your customers message you on WhatsApp and what you need is the list of who to follow up today.

Who should pick which

Stay with Pipedrive if

  • You work from your inbox and want Gmail or Outlook synced both ways
  • You want calls recorded and the CRM update drafted after each one
  • You'd like printed prices and a 14-day trial with no card

Pick Palby CRM if

  • Your customers write to you on WhatsApp, and you want each chat on their record
  • You want one list of everyone due a follow-up today or overdue
  • You want what each customer has paid added up against your revenue goal

Side by side

Compared onPalby CRMPipedriveSource
Built aroundToday's follow-ups. The first view on every pipeline lists everyone due today or overdueA board of deals by stage, with a nudge when you need to follow upPipedrive site
WhatsAppLink the number you already use from your phone. Each chat sits on the customer's record, with no templates to approveA WhatsApp Business integration. Meta needs an approved template to start a chat after 24 hours, and its automations are "available soon"Pipedrive site
EmailDoesn't sync emailTwo-way sync with up to five email accountsPipedrive site
Moving inA CSV of up to 2,000 rows, with the columns matched by AI. One tap takes back an import's new contactsImports a spreadsheet or another CRM in a few clicksPipedrive site
MoneySeveral deals per customer, a pipeline weighted by stage, and what each customer has paid against your goal, in S$Forecasts from Growth. Quotes, proposals and signed contracts on PremiumPipedrive pricing
PriceNo public price yet. You get one on the walkthroughLite US$14, Growth US$39, Premium US$59, Ultimate US$79 a seat a month, billed annuallyPipedrive pricing
To startBook a 30-minute walkthroughA 14-day trial with no credit cardPipedrive site
As of November 2026. Pipedrive's details are from its own pages, read on 2 November 2026. Plans and prices change, so check them before you pay.

Where Pipedrive is strong

Pipedrive is easy to pick up. Its board shows every deal by stage, and it tells you when to follow up. It syncs up to five email accounts both ways, imports a spreadsheet or another CRM in a few clicks, and connects to 500+ apps. Nova, its meeting assistant, records and transcribes your calls and drafts the update, on every plan. Prices are printed, from US$14 a seat a month billed annually, and Pipedrive says 100,000+ companies in 179 countries use it. If you sell over email and calls, Pipedrive is the safer pick.

The three differences that matter

Open on today's follow-ups

Every pipeline comes with ten ready-made views, and the first is Next activity due. It lists everyone whose follow-up is due today or overdue, by the Singapore calendar. A date you missed yesterday stays on the list until you change it.

Keep the WhatsApp chat on the customer

Link the number you already use from your phone: Settings, Linked devices, Link a device. Each chat then sits on the customer's record, beside their notes, tasks and deals. There's no Business API to apply for and no template to get approved.

See what each customer has paid

Add an Amount paid field, and the pipeline adds up what came in by month, quarter or year, against your revenue goal. Payment links on your own Stripe account mark themselves paid.

Switching in three steps

  1. Book a 30-minute walkthrough, and bring your contacts as a CSV file.
  2. Import it. AI matches the columns, and one tap takes back the new contacts if something looks wrong.
  3. Give each open customer a follow-up date, and tomorrow's list is ready when you open it.

Before you switch

Questions people ask about leaving Pipedrive

Start tomorrow with a list of who to follow up

Bring your contacts as a CSV file.

Book a walkthrough

30 minutes. You choose the day and the time.