Palby CRM

Salesforce alternative

A Salesforce alternative that opens on who to follow up today

Link the number you already use, and open on the people whose follow-up is due.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Salesforce if you want sales, service, marketing and Slack in one app, with room to grow into the rest of Salesforce. Pick Palby CRM if your customers message you on WhatsApp and what you need is the list of who to follow up today.

Who should pick which

Stay with Salesforce if

  • Your team works in Slack and wants the CRM connected to it
  • You want email nurture campaigns and support in the same app as your pipeline
  • You'd like a 30-day trial before you pay

Pick Palby CRM if

  • Your customers write to you on WhatsApp, and you want each chat on their record
  • You want one list of everyone due a follow-up today or overdue
  • You want a pipeline that starts with your trade's stages

Side by side

Compared onPalby CRMSalesforce Starter SuiteSource
Built forPeople in Singapore who sell one to one"Lean businesses that need a turnkey CRM to get started quickly"Salesforce site
What's in itA CRM: pipelines, contacts, deals, tasks and today's follow-upsSales, service, marketing, commerce and Slack in one appSalesforce site
Today's follow-upsThe first view on every pipeline lists everyone due today or overdueLead routing, triggered follow-ups, activity capture and scoringSalesforce site
WhatsAppLink the number you already use. Each chat sits on the customer's recordThe Starter Suite pages we read don't mention WhatsAppSalesforce siteSalesforce pricingWhatsApp Help Center site
SetupStarts from one of eight stage sets by tradeA guided checklist, interactive demos and live workshopsSalesforce site
PriceNo public price yet. You get one on the walkthroughFrom US$25 a user a month, billed monthly or annually, plus transaction fees. Pro Suite from US$100, billed annually, with a contractSalesforce site
To startBook a 30-minute walkthroughA 30-day trialSalesforce site
As of November 2026. Salesforce's details are from its own small-business and pricing pages, read on 2 November 2026. Plans and prices change, so check them before you pay.

Where Salesforce is strong

Starter Suite is Salesforce's CRM for small businesses, from US$25 a user a month. It routes leads, triggers follow-ups and scores deals. Service, marketing and a free Slack workspace come in the same app. There's a 30-day trial, with a setup checklist and live workshops. If you want sales, support and marketing from one company, Salesforce is the safer pick.

The three differences that matter

Open on today's follow-ups

Every pipeline comes with ten ready-made views. The first, Next activity due, lists everyone whose follow-up is due today or overdue, by the Singapore calendar. A date you missed yesterday stays on the list until you change it.

Keep the WhatsApp chat on the customer

Link the number your customers already message, from your phone: Settings, Linked devices, Link a device. Each chat then sits on the customer's record, beside their notes, tasks and deals.

Start with your trade's stages

A new pipeline starts from one of eight stage sets: general sales, services and agencies, property, tuition, clinics and beauty, home services, recruitment, or insurance and financial advice. Rename any stage, and add your own fields when you need them.

Switching in three steps

  1. Book a 30-minute walkthrough, and bring your contacts as a CSV file.
  2. Import up to 2,000 rows. AI matches the columns, and one tap takes back the new contacts if something looks wrong.
  3. Give each open customer a follow-up date, and tomorrow's list is ready when you open it.

Before you switch

Questions people ask about leaving Salesforce

Start tomorrow with a list of who to follow up

Bring your contacts as a CSV file.

Book a walkthrough

30 minutes. You choose the day and the time.