Palby CRM

HubSpot alternative

HubSpot alternative: your own WhatsApp on the customer's record, and today's follow-ups on one list

Link the number you already use, and open on the people whose follow-up is due.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with HubSpot if you market by email, forms and your website, and you want to start on a free CRM. Pick Palby CRM if your customers message your own WhatsApp number and you want those chats, and today's follow-ups, in one place without a Professional plan.

Who should pick which

Stay with HubSpot if

  • You run email marketing, forms and your website, and want them feeding one CRM
  • You want a free CRM for up to two users, with no time limit
  • You already use other business apps and want them linked to your CRM

Pick Palby CRM if

  • Your customers message your own WhatsApp number, and you want each chat on their record
  • You'd rather scan a code on your phone than set up a Meta Business Manager
  • You want one list of everyone due a follow-up today

Side by side

Compared onPalby CRMHubSpotSource
Built forPeople in Singapore who sell one to one: agents, coaches, consultants and small business ownersStartups and small businesses. HubSpot says 306,000+ customers in 135+ countriesHubSpot site
WhatsAppLink the number you already use. Each chat sits on the customer's recordNeeds Marketing Hub or Service Hub on Professional or Enterprise, and a WhatsApp Business accountHubSpot site
Before the first chatScan a code under Linked devices on your phoneAdmin permission for your company's Meta Business ManagerHubSpot site
Today's follow-upsThe first view on every pipeline lists everyone due today or overdueTasks and reminders inside a wider sales, marketing and service suiteHubSpot site
Moving inA CSV of up to 2,000 rows with the columns matched by AI, or your phone's contact file. One tap takes back an import's new contactsIts home page pitches the free CRM as the step up from spreadsheetsHubSpot site
PriceNo public price yet. You get one on the walkthroughFree for up to 2 users. Starter from SGD 10 a seat a month, a new-customer discount. Sales Hub Professional from SGD 126 a seat a month (shown in Singapore)HubSpot pricing
To startBook a 30-minute walkthroughA free plan with no credit cardHubSpot pricing
As of November 2026. HubSpot's details are from its own pages, read on 2 November 2026. Plans and prices change, so check them before you pay.

Where HubSpot is strong

HubSpot's CRM is free with no time limit, for up to two users, and every free account comes with marketing, sales and service tools. It connects to 2,000+ apps, and HubSpot says 306,000+ customers in more than 135 countries use it. On the Professional plans of Marketing Hub or Service Hub, WhatsApp lands in the same shared inbox as everything else, and the same number can stay on the WhatsApp Business app too. If you market by email and your website, and want one CRM behind all of it, HubSpot fits.

The three differences that matter

Use your own WhatsApp, on any plan

Link the number your customers already message, from your phone: Settings, Linked devices, Link a device. There's no Meta Business Manager to get into and no template to get approved. Each chat sits on the customer's record, beside their notes, tasks and deals.

Open on today's follow-ups

Every pipeline comes with ten ready-made views. The first, Next activity due, lists everyone whose follow-up is due today or overdue, so you start with names, not a dashboard.

Start from the spreadsheet you have

Bring a CSV of up to 2,000 rows, and AI matches its columns to your fields. Phone contact files work too, and duplicates are matched by email, then phone, then name. If an import goes wrong, one tap takes back the contacts it added.

Switching in three steps

  1. Book a 30-minute walkthrough, and bring your contacts as a CSV file.
  2. Import it, then link your WhatsApp number from your phone.
  3. Give each open customer a follow-up date, and tomorrow's list is ready when you open it.

Before you switch

Questions people ask about leaving HubSpot

Put every WhatsApp chat on the customer it belongs to

Bring your contacts as a CSV file, and your phone.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 2 November 2026. Nothing about a competitor on these pages comes from anywhere else.