Palby CRM

Pepper Cloud alternative

Pepper Cloud alternative for Singapore sellers who want today's list, not a support desk

Pepper Cloud runs sales and support for a team on WhatsApp's Cloud API, with AssistAI answering chats. Palby CRM opens on one list: whose follow-up is due today, with their WhatsApp chat and what they've paid on the record.

Book a walkthrough

30 minutes. You choose the day and the time.

The short version

Stay with Pepper Cloud if your team sells and supports customers on one WhatsApp number and you plan to apply for grant support toward the cost. Pick Palby CRM if you sell one to one from your own WhatsApp and want a list of who to follow up today, in English or Chinese.

Who should pick which

Stay with Pepper Cloud if

  • Your team handles support too, and you'd use the tickets Pepper Cloud describes, assigned in turn
  • You want a phone app for your team, which Pepper Cloud has and we don't
  • You plan to apply for a grant: Pepper Cloud says it's a Pre-Approved Solution under IMDA's SMEs Go Digital programme
  • You want Messenger, Instagram and Telegram in the same place as WhatsApp

Pick Palby CRM if

  • You sell one to one, and your clients write to your own WhatsApp
  • You want to open the day on whose follow-up is due today or overdue
  • You'd like what each client has paid on their record, added up by month
  • Someone on your team reads Chinese more easily than English

Side by side

Compared onPalby CRMPepper CloudSource
Built forSingapore sellers who keep their own clients, alone or with a small teamSales and support teams at small and medium businesses, in its wordsPepper Cloud site
How WhatsApp connectsThe WhatsApp you already use, linked by QR code through Green API. Not Meta's Business APIWhatsApp's Cloud API, on your existing number, with templates and bulk messagesPepper Cloud pricingPepper Cloud site
What you open firstNext activity due: everyone whose follow-up is due today or overdueA dashboard of leads, sales, activities and messagesPepper Cloud site
Support ticketsNone. It's a CRM for sellingTickets assigned in turn, with response and closure timesPepper Cloud site
LanguagesEnglish or Chinese, picked per personEnglish today. Thai, Chinese and Bahasa are coming, its pricing page saysPepper Cloud pricing
Grant supportNonePepper Cloud says up to 50% for eligible SMEs, as a Pre-Approved Solution under IMDA's SMEs Go Digital programme. Schemes changed on 30 September 2026, so check with Enterprise SingaporePepper Cloud pricingPepper Cloud sitePepper Cloud site
PriceNo published price yetNot printed. Starter is up to 5 users and Growth 10 to 12Pepper Cloud pricing
To startBook a 30-minute walkthroughBook a free demoPepper Cloud site
As of November 2026. Pepper Cloud's details are from its own pages, read on 2 November 2026. Plans, prices and grants change, so check them before you pay.

Where Pepper Cloud is strong

Pepper Cloud covers sales and support in one product. Its pages describe WhatsApp on the Cloud API with your existing number, a whole team chatting from that one number, AssistAI answering chats, and support tickets assigned in turn. It connects Messenger, Instagram and Telegram, plus Gmail, Outlook, Xero and QuickBooks. There's a phone app, onboarding is in the plan, and its office is at One Raffles Place. If your team handles support as well as sales, Pepper Cloud covers more of your day than we do.

The three differences that matter

Open on today's follow-ups

Every pipeline starts with ten ready-made views. The first, Next activity due, lists everyone whose follow-up is due today or overdue, on Singapore days. Work down it and set the next date as you go. Never contacted and No next step sit beside it for the people who slipped.

Keep your own WhatsApp

Palby CRM links the WhatsApp you already use by QR code, the way WhatsApp Web does, through a service called Green API. Each client's chat then sits on their record, beside your notes. Pepper Cloud uses WhatsApp's Cloud API, which brings templates and bulk messages. WhatsApp's help centre warns that linking through unofficial apps "may put your account at risk", so nobody can promise a linked number won't be restricted.

See what each client has paid

Add an Amount paid field, and the pipeline totals what came in by month, quarter or year. Send a payment link from the card on your own Stripe account, and a paid link adds itself to Amount paid. So you know what a client is worth before you message them.

Switching in three steps

  1. Book a 30-minute walkthrough.
  2. Export your contacts from Pepper Cloud, which its pricing page says you can do whenever you like. Import the file as a CSV: columns are matched for you, and you can undo the import within 24 hours.
  3. Link your WhatsApp by QR code, and new chats land on each client's record from then on. Chats you had in Pepper Cloud stay there.

Grant support for Pepper Cloud

Pepper Cloud says eligible SMEs can get up to 50% grant support for it, as a Pre-Approved Solution under IMDA's SMEs Go Digital programme, and IMDA's SMEs Go Digital site still lists it in its CRM category. The grant schemes changed on 30 September 2026. Enterprise Singapore says EDG, MRA and PSG ceased on 29 September, and that from 30 September businesses apply for grant support under the EDGE Grant. Pepper Cloud's grant page now points to EDGE as well. It says support depends on the activity, is paid back after you've paid, and needs approval before the project starts. Check with Enterprise Singapore what your CRM project qualifies for before you count on it. If a grant decides it for you, talk to Pepper Cloud. Palby CRM isn't on IMDA's list.

Questions

Open one list. Know who to follow up.

Book a walkthrough and bring the spreadsheet you keep your clients in.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 2 November 2026. Nothing about a competitor on these pages comes from anywhere else.