Palby CRM

Zendesk Sell alternative

Zendesk Sell alternative: one list of who to follow up today

Zendesk retires Sell on 31 August 2027, and Sell customers keep full access until then. Palby CRM takes your Sell export as a CSV and opens on everyone whose follow-up is due today.

Book a walkthrough

30 minutes. You choose the day and the time.

Does your sales team need to stay linked to Zendesk support?

Pick Pipedrive, Zendesk's chosen partner, if your sales and support teams need Zendesk to stay linked. Pick Palby CRM if you sell one to one, your customers write on WhatsApp, and you want one list of who's due today.

Who should pick which

Stay with Zendesk Sell for now if

  • Your team relies on it daily and you'd rather move closer to the date
  • You need its call logs and email history, which the export leaves out
  • Your support team runs on Zendesk and you want Pipedrive's Zendesk integration next

Pick Palby CRM if

  • Your customers write to you on WhatsApp
  • You want one list of who's due a follow-up today
  • You quote in S$ and keep each customer's PDPA consent on their record

Side by side

Compared onPalby CRMZendesk SellSource
To startBook a 30-minute walkthroughRetires on 31 August 2027. Zendesk points Sell customers to PipedriveZendesk Sell site
Who to follow upNext activity due: everyone whose follow-up is today or overdueSmart lists of leads and deals, filtered in real timeZendesk Sell siteZendesk Sell site
ConversationsLink your number and each WhatsApp chat sits on the customer's recordSynced email, plus calls and texts from a lead, contact or dealZendesk Sell site
Your dataA CSV of up to 2,000 rows at a time. Undo it within a dayCSV export of leads, contacts, deals, notes, tasks and smart listsZendesk Sell site
PriceNo public price yet. You get one on the walkthroughSell isn't on Zendesk's pricing pageZendesk Sell siteZendesk Sell siteZendesk Sell site
As of November 2026. Zendesk Sell's details are from Zendesk's own pages and its retirement notice, read on 2 November 2026. Check the notice for any change to the date.

Where Zendesk Sell fits better

Until 31 August 2027, Sell works as it always has. It syncs your email, logs calls and texts from a lead or deal, runs email sequences and forecasts your pipeline, and it links to Zendesk's support side. Zendesk has partnered with Pipedrive, which has migration tools and a Zendesk integration of its own. If your sales team needs to stay tied to Zendesk support, that path fits better.

The three differences that matter

Bring the export, fix it fast

Export from Sell under Settings, Data, Export and you get a CSV by email. Import up to 2,000 rows at a time, with columns matched by name and the rest placed by AI. Imported the wrong file? Undo it within a day.

Open today's list first

Give each customer a follow-up date. On the day, they're on Next activity due, the first view on every pipeline. They stay there until you change the date, and overdue ones show how late they are.

Keep the chat on the record

Link your WhatsApp number and each chat sits on that customer's record, beside their notes, tasks and deals. When you're on leave, whoever covers can read what was said.

Moving over from Zendesk Sell

  1. In Sell, go to Settings, Data, Export. Zendesk emails a link to the CSV, and the export stays in its panel for 30 days.
  2. Book a 30-minute walkthrough. You'll see today's list on a sample pipeline, and get a price for your team.
  3. Import the CSV, up to 2,000 rows at a time, then give each customer a follow-up date.

Questions

Start tomorrow with who to follow up.

Bring your Sell export to the walkthrough.

Book a walkthrough

30 minutes. You choose the day and the time.