Palby CRM

Freshsales alternative

Freshsales alternative: see who to follow up today, with each WhatsApp chat on the record

Freshsales is Freshworks' sales CRM, with chat, email and phone in one place and Freddy AI pointing to the best deals. Palby CRM opens on one list: everyone whose follow-up is due today, with their WhatsApp chat on the record.

Book a walkthrough

30 minutes. You choose the day and the time.

Do you sell by email and phone, or on WhatsApp?

Stay with Freshsales if your team sells by email and phone and wants sequences and AI deal insights. Pick Palby CRM if your customers write on WhatsApp, and you want one list of who's due a follow-up today.

Who should pick which

Stay with Freshsales if

  • Your team sells by email and phone, inside the CRM
  • You want sales sequences, contact scoring and deal insights
  • You already use another Freshworks product, like Freshdesk

Pick Palby CRM if

  • Your customers write to you on WhatsApp
  • You want one list of who's due a follow-up today
  • You quote in S$ and keep each customer's PDPA consent on their record

Side by side

Compared onPalby CRMFreshsalesSource
PriceNo public price yet. You get one on the walkthroughGrowth $9, Pro $39 and Enterprise $59 a user a month, billed yearlyFreshsales pricing
To startBook a 30-minute walkthroughA 21-day trial of the full CRMFreshsales pricing
Who to follow upNext activity due: everyone whose follow-up is today or overdueA kanban view and contact lifecycle stages, with deal insights from ProFreshsales pricing
ConversationsLink your number and each WhatsApp chat sits on the customer's recordChat, email and phone, from GrowthFreshsales pricing
Email and callsNo Gmail or Outlook link. Calls go from your phone, and you log how each wentEmail templates on Growth, sales sequences from ProFreshsales pricing
ContactsA CSV of up to 2,000 rows at a time. Undo it within a dayContact scoring from ProFreshsales pricing
As of November 2026. Freshsales's details are from its own pages, read on 2 November 2026. Branded documents cost $19 a user a month on any plan. Plans and prices change, so check them before you pay.

Where Freshsales fits better

Freshsales starts at $9 a user a month on yearly billing, and gives you 21 days of the full CRM to try it. Growth brings a kanban view, contact lifecycle stages, and chat, email and phone together. Pro adds contact scoring, deal insights and sales sequences, and Freddy AI writes emails and points to the best deals. If your team sells by email and phone, it fits better.

The three differences that matter

Open today's list first

Give each customer a follow-up date. On the day, they're on Next activity due, the first view on every pipeline. They stay there until you change the date, and overdue ones show how late they are.

Keep the chat on the record

Link your WhatsApp number and each chat sits on that customer's record, beside their notes, tasks and deals. When you're on leave, whoever covers can read what was said.

Keep consent beside the chat

Each record holds consent for WhatsApp messages, email and calls, with when and how it was given. Tick Do not contact and it's honoured on every send.

Moving over from Freshsales

  1. Book a 30-minute walkthrough. You'll see today's list on a sample pipeline, and get a price for your team.
  2. Import your contacts as a CSV of up to 2,000 rows. Columns are matched by name, and AI places the rest from three sample values.
  3. Pick the stages for your trade from eight ready-made sets, then give each customer a follow-up date.

Questions

Start tomorrow with who to follow up.

Bring your spreadsheet to the walkthrough.

Book a walkthrough

30 minutes. You choose the day and the time.

Sources

Every page read on 2 November 2026. Nothing about a competitor on these pages comes from anywhere else.