SellingUpdated 9 min read

RNF number: what it is and how clients check yours

Your RNF number is the representative number MAS gives you once a firm appoints you to give financial advice. A prospect types it into MAS's public register to see that you're real, which firm you act for and what you can advise on. Here's how you get one, what the register shows, how a client checks it, and where to put yours so the check happens before the first meeting.

What an RNF number is

An RNF number is your MAS representative number. It's the unique number on MAS's public register that shows you're appointed to give financial advice for a named firm, and it's the first thing a careful prospect asks for. You don't apply for it yourself: your firm notifies MAS, MAS puts you on the register, and the number comes with the entry.

RNF stands for Representative Notification Framework. MAS set it up in 2010, and its October 2010 media release lays out how it works. Banks, insurers, capital markets firms and licensed financial advisers tell MAS each time they appoint a representative. MAS stopped issuing paper licences to representatives. Every representative gets a unique number, and only people whose names appear on the public register are allowed to carry out regulated activities. The same release tells consumers to ask for the number and not to deal with anyone who doesn't have one.

That last line is why the number matters in your week. The regulator has told your prospects to check you.

The register is now called the Financial Institution Representatives Register. MAS describes it as the public register of representatives under section 99C(3) of the Securities and Futures Act and section 73(3) of the Financial Advisers Act. People call your entry an RNF number, a MAS rep number or a representative number. They all mean the same thing.

It isn't a personal licence. The licence or the exemption belongs to the firm, and you advise under it. On 28 October 2026, MAS's Financial Institutions Directory listed 644 firms in the financial advisory sector: 71 marked Licensed Financial Adviser and 573 marked Exempt Financial Adviser. Your number ties you to one of them.

What a client sees when they look you up

A search on the register takes a name or a number and returns three columns: the representative number, the name and the current principal company, which is the firm you act for. Click a row and the full entry opens. MAS's 2010 release says the public can use the register to see whether you're an authorised representative, the regulated activities you're allowed to conduct, the firms you act for, and any suspension, revocation or prohibition order MAS has issued against you.

Each item answers a question your prospect has, even when they don't say it out loud:

On the registerTheir questionWhat you do
Representative numberIs this person real?Send it before they ask
NameIs it the person I'm talking to?Use the same spelling on your card and chats
Current principal companyWho stands behind the advice?Name the firm in your first message
Regulated activitiesCan they advise on this?Pitch only what your entry covers
MAS actionsHas MAS acted against them?Keep that box empty

The register also says the people listed aren't MAS employees and don't represent MAS, so never describe yourself as "registered with MAS" in a way that sounds like you work there. Everyone on it has been certified by the CEO or a director of their firm as meeting MAS's fit and proper criteria, which cover competency, financial soundness and integrity. That certification puts your firm's name on the line beside yours.

How you get an RNF number

You get one by qualifying first, then being appointed. MAS's page on appointing a representative and Notice FAA-N26, the competency rules in force since 1 April 2024, set out the order:

  1. Be at least 21 and hold one of the academic qualifications in FAA-N26: GCE A levels with passes in three H2 and two H1 subjects, an International Baccalaureate Diploma, a diploma from a Singapore polytechnic, or an equivalent. If you gave financial advice before 1 February 2014 and still do, you're exempt from the academic rule. Stop advising for more than a year, and FAA-N26 makes you pass your exam modules again.
  2. Pass the CMFAS exam modules for what you'll advise on. Everyone needs RES5, the rules, ethics and skills module. To advise on or arrange life policies, FAA-N26's table adds M9 and M9A, and a policy with accident and health benefits also needs the Health Insurance module under MAS Notice 117. The Singapore College of Insurance runs RES5, M9 and HI, so check dates and fees on its site.
  3. Join a firm that's licensed or exempt. You can't put yourself on the register.
  4. Your firm lodges Form 3A through MAS's CoRe system and certifies that you're fit and proper. MAS charges $200 for each new lodgement and a fixed $100 a year per representative, pro-rated in your first year from the day you appear on the register to 31 December.
  5. Wait until your name is on the register before you give any advice, however keen the prospect is.

Moving to Singapore with at least three years of relevant experience? Your firm can appoint you as a provisional representative on Form 3B, which gives you up to three months to pass the exams. Inside that window, your firm lodges Form 3D to tell MAS you've passed, and you carry on as an appointed representative once your name is on the register. Capital markets representatives follow a separate notice, SFA 04-N10, which also covers temporary representatives.

Keeping your entry current: CPD and changing firms

Two things put your entry at risk: training hours you didn't finish and a move to another firm.

CPD runs on the calendar year. FAA-N26 gives you your first calendar year as a representative off, then expects the hours by 31 December every year. If you stay with one firm all year, it looks like this:

What you advise onCore hoursSupplementary hours
Life policies and other investment products624
Only mortgage reducing term or group term life610

Core hours are courses in ethics or rules and regulations accredited by IBF or SCI, or courses the CPF Board runs. Supplementary hours are courses that fit what you advise on. Spread them across the year. A rep who leaves 30 hours for December gives the last weeks of the year to a classroom instead of to clients.

If a colleague quotes FAA-N13, they're reading an old rulebook. FAA-N26 replaced it on 1 April 2024.

Changing firms has its own paperwork. The firm you leave lodges Form 10, the notice that you've stopped, no later than the next business day. Your new firm then lodges a fresh Form 3A, and you don't advise in between. Because the register shows your current principal company, a client who checks you after the move sees the new firm. Change your name card, email signature and WhatsApp profile the day you move, and tell your existing clients who stands behind your advice now, before they spot the mismatch themselves.

How a prospect checks you

A careful prospect runs five checks, in this order:

  1. They get your full name, your firm and your representative number.
  2. They look up the firm in the Financial Institutions Directory and see that it's licensed or exempt.
  3. They search the register.
  4. They match what comes back against what you told them: the number, the spelling of your name, the current principal company, and whether the activities listed cover the thing you're offering them.
  5. They look up the firm on MAS's Investor Alert List, which names people and firms MAS believes are, or have been, wrongly seen as MAS-regulated. MAS says the list isn't exhaustive, so the register entry is the stronger check.

The register adds a step for phone calls. If they're on a call with you, MAS tells them to verify that the caller is the person listed, for example by meeting at the firm's official premises and checking that the name on your NRIC matches the register. Don't take that personally. MoneySense gives the same advice to anyone buying an investment: make a point of meeting the representative.

The register also opens with a warning about impersonation scams. Government agencies never ask anyone to transfer money, and people should verify a representative through the firm's official channels before sharing personal or financial details. Your prospect has read that warning too, and it shapes what happens next: some check you and come back, while others go quiet without saying why. You fix that by handing over the means to check before the question comes up.

Where to put your number in a selling week

Put your number in the five places where a prospect decides whether to trust you:

  • The first message to a referral.
  • The appointment confirmation, with the firm's office address if you're meeting there, so the prospect can see the meeting is at a real firm's premises.
  • The first minute of the fact-find: say it, and give them time to look it up.
  • Your email signature and name card.
  • Your WhatsApp Business profile, so it's there when they tap your name, spelled the same way the register spells it.

Send something like this to a referral:

Hi [name], it's [your name] from [firm]. [Referrer] mentioned you'd like a second look at your plans. Before we meet, you're welcome to check me on MAS's register at eservices.mas.gov.sg/rr. My representative number is [number]. Would Tuesday or Thursday evening suit you for 30 minutes?

The day-before reminder and the gone-quiet message are both in the WhatsApp messages for financial advisors, ready to copy. If a number came from a list rather than from the person, check it on Singapore's DNC Registry before you send a marketing message.

Made-up example: On Monday a client refers her colleague, Mei Ling, to Farhan, a second-year financial advisor, and he sends a warm first message asking for a meeting. Mei Ling replies: "How do I know you're legit? My mum nearly lost money to a fake adviser." Then nothing for three days.

On Wednesday he sends one line with his representative number, the register's address and an offer to meet at his firm's office instead of a cafe. He sets the follow-up on her record for Friday.

On Thursday night Mei Ling replies with a screenshot of his register entry and asks for Saturday morning at the office.

At the fact-find she says she checked his firm in the directory too. Farhan now puts the number in the first message, before anyone asks. Over the next month, two more referrals book without the three-day silence.

Set the follow-up on the day a prospect goes quiet. In ActivityTracker's CRM, tap Tomorrow or Next week on the record of the prospect who said "let me check you first", and if that day passes, the card's badge turns overdue.

The prospect who says "let me check you first" is the one to follow up. In ActivityTracker's CRM you give each record a follow-up date in one tap, Tomorrow or Next week, and the overdue filter shows anyone you've let slip.

See ActivityTracker for advisors

If you manage advisors

Check every new advisor's entry yourself before their first appointment. A recruit who has passed the exams but isn't on the register yet can't advise, and a joint appointment booked a day early puts a client in front of someone who isn't allowed to help them. Make "entry live" the first box on the onboarding checklist, ahead of the first Set. Where to find candidates and a first-90-days plan are in recruiting financial advisors, and setting a weekly activity number and handling rejection are in your first year as a financial advisor.

Put CPD on the September 1:1 agenda. Ask each advisor how many core and supplementary hours are done. An advisor who's short in September still has three months to finish without losing selling weeks at the end of the year.

When an advisor joins from another firm, check that their entry shows your firm as the current principal company before they meet anyone. Until it does, they sit in on your appointments and you do the advising.

What to do first

Search your own name on the register. Copy your number, name and firm exactly as they appear there. Paste that line into your email signature, your WhatsApp profile and the first message you send referrals, and check that your name card matches. The next prospect who wonders whether you're real gets the answer before they ask.

Keep reading

Questions people ask

Sources

Look yourself up.

Then send the number before anyone asks.