SellingUpdated 7 min read

How to stop procrastinating: shrink the task you keep dodging

Procrastination at work rarely looks lazy. It looks like busy work while the quote you promised sits in drafts. You put a task off because it feels bad right now, so the fix is a start that's smaller than the feeling. Here's how that works on a seller's week.

How to stop, in three moves

Cut the first step of the task you keep moving down to two minutes. Decide the time and the place you'll do it. Then start before you feel ready, because the urge to carry on tends to arrive once you've begun.

That works on the parts of a sales week that slip first: the quote you've rewritten three times, the client who went quiet after the proposal, the pipeline review that will show a thin month, the invoice that's 40 days late. If it's calls you put off, read sales call reluctance first.

Why you put off the tasks you care about

Procrastination looks like a time problem, so people try to fix it with calendars and longer lists. The research points at feelings. In a 2013 paper, Fuschia Sirois and Timothy Pychyl describe procrastination as something that often happens with tasks people see as aversive, and tie it closely to short-term mood repair. Putting the task off makes you feel better now. Your future self pays for it later.

So it isn't laziness. A lazy seller wouldn't care that the quote is late. You care a lot, and that's why the quote feels heavy. Every time you open the file you picture the client reading the number, and closing the file makes the picture go away. Tidying contacts, re-sorting leads and answering easy messages all feel like work, which makes them a perfect place to hide.

Selling loads the dice, because most of the tasks you dodge have a person at the end who can say no:

  • The proposal follow-up, because any reply can be a no, and silence lets you keep hoping.
  • The price conversation, because you're not sure the number holds.
  • The pipeline review, because counting your deals tells you whether this month works.
  • The chase for a late payment, because it feels like spoiling a good relationship.
  • The admin after a long day, because it's dull and nobody checks it until the month closes.

Waiting makes each one worse. The lead cools, the late payment gets later, and the message you owe now needs an apology in its first line.

What it looks like in a sales week

You rarely catch yourself procrastinating, because the swap looks useful. Find your swap below, then make the move in the last column.

What you do insteadWhat you're dodgingThe two-minute start
Rewrite the quote email againThe priceSend it with one line asking what they think
Reply to every easy chat firstThe lead who went quietOpen that chat and type their name
Reorder your pipeline stagesA thin monthOpen the oldest deal and read the last note
Research the client's companyThe invoice chaseType the amount and the date it was due
Plan next week in detailThis week's follow-upsSend the one that's due first

If a row sounds like your week, you already know which task to start with.

Start before you feel ready

Waiting to feel like it is the trap. The feeling tends to show up after you start, so your job is to make starting cost almost nothing.

James Clear's Two-Minute Rule says that when you start a new habit, it should take less than two minutes to do. He credits an older version from David Allen's Getting Things Done: if something takes less than two minutes, do it now. For a seller, the useful part is the scaling down. You don't owe the whole task today. You owe its first two minutes.

  • "Send the proposal follow-up" becomes "open the chat and type her name".
  • "Chase the late invoice" becomes "write the amount and the date it was due".
  • "Do the pipeline review" becomes "open the stage with the oldest deals".
  • "Write the quote" becomes "copy last month's quote and change the client's name".
  • "Update my notes" becomes "add one line to the client I met today".

Most days you'll keep going once the two minutes are up. On the days you stop, the task still moved, and tomorrow's start is smaller.

Decide when and where, in advance

"I'll do it later" fails because later never turns up with a reminder. The psychologist Peter Gollwitzer studied the fix: a plan written as "whenever situation x arises, I will do y". His 1999 paper in American Psychologist says these plans help when people fail to get started or get distracted. The moment itself triggers the action, so you don't decide again.

Write three of these for your week, each with a trigger you can't miss:

  1. If it's Monday and the team meeting has ended, I open the pipeline and read the five oldest deals.
  2. If I've just left a client meeting, I send the next-step message before I start the car.
  3. If it's 4pm on Friday, I send every follow-up that's due before the weekend.

Put them where you'll see them: the calendar, a note on the laptop, the top of your task list. To give each line a time slot, use the daily sales routine template.

Make the task smaller and the start cheaper

Vague tasks are the easiest to dodge. "Sort out the Tan account" has no first move, so your brain picks something that does. Before you finish each day, rewrite tomorrow's dodged task as an action you can picture: who, what, and the first word you'll type.

Then strip out the friction:

  • Leave the file or chat open on the screen you'll see first tomorrow.
  • Put the client's last message and your notes side by side before the block starts.
  • Work on one task per block, and close everything that isn't it.
  • Set a timer for 25 minutes and stop when it rings, even mid-sentence.

The fixed end matters. You're agreeing to 25 minutes on the quote, not an afternoon of dread, and a short block is easy to say yes to. If your follow-ups live in ActivityTracker, each task's menu has Focus on this now: it starts a focus session on that task, and finishing the session ticks the task off.

The list itself needs dates. A follow-up with a date on it gets done, and one that lives in your head gets moved. The sales follow-up process shows how to end every conversation with a dated next step.

In ActivityTracker, Focus on this now on any task starts a 15, 25, 50 or 90-minute session on it, and finishing the session ticks the task off.

See the focus timer

Forgive the slip, then restart

You'll miss a start time this week. How you treat that miss shapes the next start. In a study of 119 first-year university students, Michael Wohl, Timothy Pychyl and Shannon Bennett found that students who forgave themselves for procrastinating on revision for a first exam procrastinated less before the second one. Forgiving the slip made them feel less bad, and feeling less bad is what cut the delay.

For a seller, the second exam is tomorrow's follow-up. Calling yourself useless over yesterday's missed chase makes today's chase heavier, because now it carries guilt as well as the client. Name the slip in one line, set a new start within the hour, and run the two-minute version.

When you don't want to go to work at all

Some mornings the whole day feels like the dodged task. Use the same fix on the day: shrink it to the first twenty minutes.

Pick three small things you can finish before 9:30. Send one follow-up, read one deal note and reply to one client. Plan the rest of the day only after those are done. A seller who has sent a follow-up by 9:20 is having a different morning from one still deciding where to begin.

Tiredness is a separate problem. After four hours of sleep or six days straight, a two-minute start won't help and rest will. If the dread has lasted for weeks and spreads into everything, talk to your manager or someone you trust, and see a doctor if it keeps going.

How Priya cleared three dodged tasks in a week

Made-up example: Priya sells training courses to HR managers at mid-sized firms. On Monday she owes three things she's been moving since last week: a revised quote for a logistics firm, a follow-up with a clinic manager who went quiet after a demo, and her own pipeline review.

Monday, 9:10: she writes one line for each. "Send Mr Lim the quote with the 12-seat price." "Message Dr Goh: still keen on March?" "Read the five oldest deals." The quote goes out at 9:14, because it was nearly finished a week ago.

Tuesday: as planned, she opens Dr Goh's chat straight after the 9:00 stand-up. She types the greeting, adds two lines about the March dates, and sends it. No reply yet.

Wednesday: she runs a 25-minute block on the pipeline review. Two deals have no next step and one is clearly dead. She closes the dead one and gives the other two a date.

Thursday: a client meeting runs long and she misses her start. She doesn't double up. She sends Thursday's one follow-up at 4:40pm.

Friday: Mr Lim asks for a call next week, and Dr Goh replies that March is on hold until April. What changed is that nothing sat untouched for a second week.

What doesn't work

  • Waiting for a better mood. The mood follows the start more often than it leads.
  • A longer to-do list. Twelve tasks for tomorrow means twelve things to feel bad about.
  • Deadlines nobody sees. If missing it costs nothing, it isn't a deadline.
  • Easy tasks first to warm up. The easy tasks grow until the morning is gone.
  • Punishing yourself for yesterday. It adds guilt to the task you were already avoiding.

What to do first

Pick the one task you've moved the most times this week. Write its two-minute version and one if-then line with a time on it. Leave the file or the chat open for the morning. Tomorrow, start at that time whether or not you feel like it, and give yourself permission to stop after two minutes.

Keep reading

Questions people ask

Sources

Open it. Type one line.

The rest of the task gets lighter once it has started.