SellingUpdated 6 min read

How to get motivated: act first and let the feeling catch up

Waiting for motivation before the first follow-up of the day is how a day disappears. Motivation tends to show up after you start. What keeps it around is a target you can just reach and a tally you can watch fill up, and here's how to set both up in a sales week.

Act first, feel it later

To get motivated, do a small piece of the work before you feel like it. Pick an action that takes two or three minutes, such as reading one deal note or sending one follow-up, and do it now. Motivation tends to arrive after the action, and a run of small actions keeps it coming.

The writer Mark Manson builds a whole rule on it: do something first. Most of us assume the order runs inspiration, then motivation, then action. He argues the chain is a loop, and you can enter it at action: do something, and the reaction to it gives you the inspiration and motivation for the next thing.

BJ Fogg, who founded the Behavior Design Lab at Stanford, explains why that works. His Fogg Behavior Model says a behavior happens when motivation, ability and a prompt come together at the same moment, and when it doesn't happen, at least one of the three is missing. On a flat day you can't order more motivation. You can raise ability by making the task smaller, and you can add a prompt, like a time in the calendar or the end of the team meeting.

For a seller, the motivation for a prospecting block rarely turns up at 9:00. It turns up somewhere around the third conversation. So on a flat day, make the task easier and give yourself a start time. Have the list open and the first message half written before 9:00, and keep the start time fixed.

Why your motivation dips in a sales month

"I'm not motivated" covers several problems, and each one has a different first move. Find yours before you pick a fix.

What you tell yourselfWhat's behind itTry first
"Another no won't change anything"A run of rejectionsCount attempts today, not wins
"I'll never hit the target now"A goal too far offSet this week's number one notch above last week's
"I've already hit my number"Nothing left to chasePick a skill to stretch, like one referral ask a day
"Same list, same script, every day"BoredomChange one thing: the order, the opener, the room
"I can't keep my eyes open"TirednessRest first, then one small task

The last row isn't a motivation problem at all. A tired brain makes every task look bigger, and sleep fixes more flat afternoons than any pep talk.

Hitting your number early is a trap too. A rep who hits the month's number on the 18th often coasts for two weeks, then starts the next month with an empty pipeline. The fix is a new edge to push against.

Intrinsic and extrinsic motivation in a sales job

Edward Deci and Richard Ryan's self-determination theory splits motivation into two kinds. Extrinsic motivation comes from outside: rewards, evaluations, and what you fear other people think. Intrinsic motivation comes from inside: interest, curiosity, care and the values you hold. The theory argues that conditions supporting three needs, autonomy, competence and relatedness, produce the highest-quality motivation, with better performance and persistence.

Selling runs mostly on extrinsic fuel like commission and targets. That fuel works, but it's far away. A payout at the end of the month does little for the follow-up you're avoiding today. The three needs are closer to hand:

  • Autonomy: you run your own prospecting block and decide who goes first.
  • Competence: you notice yourself getting better, like handling the price question you used to dread.
  • Relatedness: a peer you swap numbers with on Friday, or a manager who asks about your week in your 1:1.

If you manage reps, read sales team motivation for how to give them all three.

Set targets on the edge of what you can do

James Clear's Goldilocks Rule says you feel most motivated on tasks right at the edge of what you can do, neither too hard nor too easy.

Sales targets miss that edge in both directions. Forty follow-ups a day when you send ten feels impossible, so you stop trying. Eight feels pointless, so you drift. Set the next target one notch past what you did last week:

  • If you sent 30 follow-ups last week, aim for 33 this week.
  • If you booked two meetings, aim for three.
  • If you've already hit the month's number, move the edge to a skill, like asking for one referral at every meeting this week.

Put a number and a date on each target before the week starts. In ActivityTracker, a goal with a target and a deadline is marked On track, At risk or Off track by comparing how far along you are with how much of the time has gone, so a target that's slipping shows up in week two, while there's still time to act.

Give a goal in ActivityTracker a target and a deadline, and it shows On track, At risk or Off track as the weeks go by.

See how goals work

Make progress visible every day

Teresa Amabile and Steven Kramer at Harvard Business School studied nearly 12,000 diary entries from 238 employees in seven companies. Their book, The Progress Principle, concludes that progress in meaningful work is what creates the best inner work lives: positive emotions, strong motivation and a good view of the work.

That's a problem in sales, because the number you're judged on moves slowly and isn't fully yours. A deal can take months, and a buyer can go quiet for reasons you'll never hear. So make the small progress visible:

  • Count actions you control, such as follow-ups sent and meetings booked.
  • Tally them as you go, on paper or in an app, rather than once the day is over.
  • On Friday, write the week's numbers next to last week's.

Watching the tally grow is a small win you can see long before any deal closes. The weekly reflection template gives you a Friday page for the numbers and one line on what to change.

Don't build your week on willpower

James Clear's guide to willpower describes it as something that rises and falls through the day, and points to your environment as one of the things that drives it. A plan that says "I'll push myself" works on good days and fails on the days that count.

Take the decisions out of the moment instead:

  1. Give the hard tasks fixed times, like prospecting at 9:30 on Tuesday and Thursday and follow-ups straight after lunch.
  2. Set things up the night before, with the list filtered and the first message drafted.
  3. Make the first step so small that you'll take it on a bad day: open the list and read the first name.
  4. Keep the tally where you can see it, so your progress stays in front of you.

None of this needs you to feel good. It needs a calendar and five minutes the evening before.

How Jonah got through the third week

Made-up example: Jonah sells office fit-outs to small firms. It's the third week of the month and he has closed two of the six deals he needs. On Friday he heard two nos in a row.

Monday: he spends the morning on email. At 11:30 he picks the smallest real action he can find and reads the notes on his three warmest deals, and ten minutes later he has written to two of them.

Tuesday: he resets the week. Last week he sent 20 follow-ups, so this week he aims for 23, not the 40 he scribbled on Friday night.

Wednesday: he keeps a tally on a sticky note by his laptop. By 4pm it shows 14 follow-ups and one meeting booked for next week.

Thursday: in his 1:1, his manager asks about the tally first and the deals second. They agree he'll ask every meeting for one referral.

Friday: 24 follow-ups, three meetings booked and no new deal yet. He writes the numbers next to last week's and goes home with a pipeline that's moving again.

A 15-minute restart for a flat day

When the day goes flat, run this before you decide the day is lost:

  1. Stand up, get some water and sit back down.
  2. Pick one action that takes under three minutes: one note read, one message sent, one number dialled.
  3. Do it, and mark it on your tally.
  4. Pick the next one. If you want to stop at 15 minutes, stop.

Most afternoons you'll still be going at the 15-minute mark. The first action brought the motivation for the second. If you stop instead, you still have three or four marks on the tally that weren't there before.

What to do first

Write down two numbers from last week: follow-ups sent and meetings booked. Set each one a notch higher for this week. Put a tally sheet where you'll see it, and start it with one follow-up in the next ten minutes. On Friday, write the new numbers next to the old ones.

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Do one small thing.

Then count it, and do the next one.