Free project template
Feature request tracker with every task back on the list when it's due
Collect what customers ask for, merge the duplicates, decide what to build and tell people when it ships.
- 6 sections
- 8 tasks
- Opens as a list
- Repeats on its own
Feature requests
New
- [Request in the customer's words]Asked by: [customer, date, channel]
Under review
Planned
Shipped
Not planned
Routine
- Weekly triageEvery Monday 10:00
- Merge duplicates into one task and add the names
- Ask a follow-up question where the need is unclear
- Move each request to Under review or Not planned
- Monthly roadmap review with productEvery 1st of the monthHigh
- Tell customers when their request shipsEvery FridayReply to everyone listed on each task in Shipped.
- Reply to Not planned requests with the reasonEvery Friday
About this template
Feature requests arrive through chat, email, calls and sales, and most get lost. The ones that are kept pile up as duplicates with no count of how many people asked.
Each request is a task with who asked in the description. A weekly triage merges and sorts them, and a monthly review decides what goes on the roadmap and who to tell.
Tips from the template
- Add one task per distinct request and list every customer who asked in its description.
- Move requests between sections at the weekly triage.
- When something ships, reply to everyone on the list.
How to use it in ActivityTracker
- 1Open Tasks and choose Templates.
- 2Find Feature requests and open it. You see every section and task before anything is added.
- 3Check the name the new project gets, and change it if you like.
- 4Press Use template. Rename the project, then work down the list.
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Questions
Run it with the dates filled in.
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