Glossary

Insurance referral: which one you mean, and how to ask for one

In selling insurance, a referral is a prospect that an existing client or contact introduces to you, with their permission, so your first call comes with a name they already trust.

How it works

Check which referral you mean. In US health insurance, a referral is a doctor's order to see a specialist, which some plans need before they'll pay. That's the other meaning, and most of what ranks for "insurance referral" is about it. This page covers the sales one.

For a financial advisor, a referral is a name that comes with an introduction. A client who's just been through a claim, a review or a first policy knows what you do and how you work, and a friend they send to you starts the first meeting already trusting you a little.

Most referrals come from asking. The usual moment is the end of a meeting that went well, such as a policy delivery or an annual review. Ask for one or two people with the same kind of need, like colleagues with young children, and ask the client to check with them before you call.

Worked example, with made-up rates: you ask 20 clients in a month. 6 give you a name, 10 names in all, and 5 of those agree to meet. That's 5 Sets from 20 conversations you were having anyway. If 1 in 20 of your cold calls ends in a Set, the same 5 Sets would take about 100 calls.

The rules change once money is involved. In Singapore, someone who's paid to introduce clients is an introducer under MAS Notice FAA-N02, and only your firm can appoint one, with a written agreement and a script. The introducer has to tell each client that they can't give advice, and whether they're paid for the introduction. So you can't set up that arrangement on your own. In the US, each state sets its own rules on referral fees, so check with your state's insurance department.

In ActivityTracker, Referral is one of the activities ready on day one. Log it in one tap when you get a name, and it carries the points your team set.

Where it shows up in your week

A month with no referrals shows up later as a thin diary. The activity log records each referral in one tap, so you can see a quiet stretch before the names run out. The insurance prospecting guide has what to say when you ask for one.

Questions advisors ask

Sources

Ask at the meeting that went well.

Log the name before you leave.